Merchandise Operations Manager
Merchandise Operations Manager
Posted on :
11-04-2025
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1 Vacancy
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Job Description
At Backcountry our mission is to connect people to their passions. Our four online storesBackcountry Competitive Cyclist MotoSport and SteepandCheapaim to supply our customers with the gear knowledge and inspiration necessary to get out there and chase down lifes greatest moments. We do this by providing the biggest and best assortment of premium outdoor products superior shopping experience personalized Gearhead expertise lightningfast and accurate fulfillment and inspirational informative and communitycentered content.
We are seeking a detailoriented and highly organized Merchandise Operations Manager to oversee and optimize the operational processes that support our merchandising team. This role will be responsible for SKU setup product information management purchase order (PO) writing and tracking vendor compliance and ensuring the accuracy and efficiency of merchandiserelated workflows. The ideal candidate has a strong background in merchandising operations supply chain coordination and vendor management. This role is challenging above and beyond the daytoday responsibilities youll have a big role within a fastpaced team.
WHAT YOU GET TO DO EVERY DAY:
Product & SKU Management
- Manage and oversee SKU setup and maintenance ensuring accurate product information is entered into all relevant systems.
- Collaborate with crossfunctional teams (buying marketing ecommerce and logistics) to ensure product attributes pricing and categorization are properly defined.
- Maintain data integrity by updating product details as needed including pricing descriptions and vendor changes.
- Troubleshoot and correct marketplace sku issues to meet the standards of each marketplace
- Work with DC and Store teams on RTVs and reticketing based on strategy from the Merchant and Planning teams
Purchase Order Management:
- Write and submit purchase orders (POs) accurately and efficiently ensuring alignment with merchandising and inventory plans.
- Monitor PO status and proactively update relevant stakeholders on delivery timelines potential delays and vendor issues.
- Track order changes cancellations and adjustments ensuring alignment with financial goals and inventory needs.
- Work closely with the finance logistics and planning teams to facilitate seamless PO reconciliation and invoicing
Vendor Compliance & Coordination:
- Ensure vendor compliance with company policies including packaging labeling and delivery requirements.
- Communicate expectations and performance metrics to vendors addressing any issues proactively.
- Maintain strong vendor relationships ensuring smooth collaboration on product deliveries returns and replenishments.
- On board vendors to the new drop ship portal and validate the system is working for drop ship orders changes and cancellations
- Improve vendor utilization of EDI and ASN to allow DCs to better prepare for inbound shipments.
- Maintain Vendor Partnership Agreements and renew agreements as needed
Process Improvement & Reporting:
- Develop and maintain standardized workflows for SKU setup PO tracking and vendor compliance.
- Generate reports and insights on PO accuracy fulfillment rates and merchandise operations KPIs.
- Identify areas for process optimization and implement solutions to improve efficiency and accuracy.
- Work closely with the Planning and DC teams to optimize the flow in and out of the DC
WHAT YOU BRING TO THE ROLE:
- 35 years of experience in merchandising operations supply chain or a related role.
- Strong knowledge of SKU management purchase order processes and vendor compliance.
- Experience working with ERP PLM or inventory management systems.
- Highly organized with strong attention to detail and the ability to manage multiple priorities.
- Strong problemsolving skills and ability to work collaboratively across departments.
- Excellent communication and negotiation skills to work with vendors and internal teams.
- Proficiency in Microsoft Excel and data management tools.
WHATS IN IT FOR YOU
- PTO
- Medical/Dental/Vision and a variety of supplemental policies available
- Company 401K match
- Company Health Spending Account (HSA) match
- Company provides group life insurance at no cost
- COBRA reimbursement for salaried employees until health insurance eligible
- Paid Holidays
- Birthday off with pay!
- Pet Insurance
- Generous employee
WHAT OUR INTERVIEW PROCESS LOOKS LIKE:
- Depending on the position our application and interview process may vary but here are some of the ways we get to know you better:
- Step 1: Match most of the requirements and qualifications for the position We want to chat. A recruiter will reach out to you via email to schedule some time to learn more about our company and get to know you better. Remember youre also interviewing us!
- Step 2: Our assessments (if applicable to the role) measure your analytical and business acumen. We use them to better understand your expertise. Each person interviewing for the same role receives the same assessment which helps us evaluate candidates equally and consistently.
- Step 3: Virtual or inperson interviews depending on your location. Our hiring team will learn more about your prior experience and challenges youve faced. Be prepared with detailed examples. Concise and wellorganized answers are ideal.
- Step 4: Offer! This is where things get really exciting. We gather all data from your interviews and conduct a final review. If qualified for the position your recruiter will connect with you via phone to present a verbal offer we know youll be excited about.
$90000 $100000 a year
CSC Generation Holdings family of brands provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal provincial state or local laws.
CSC Generation Holdings family of brands is committed to the full inclusion of all qualified individuals. As part of this commitment CSC Generation will ensure that persons with disabilities are provided reasonable accommodations. If reasonable accommodation is needed please contact
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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