Customer Marketing Manager
Customer Marketing Manager
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Job Description
Summary:
We are currently seeking a Customer Marketing Manager to join our Customer Marketing Team in Burnaby Toronto or Calgary.
What your team does:
We LOVE our customers. As the worlds most popular cloudbased legal software we know that were only as successful as the law firms we enable. The Customer Marketing function is focused on helping our customers be as successful as they can by getting them to fall in love with our products adopt new features and functions and evangelise the product to others.
Who you are:
You are a natural relationship builder storyteller and problem solver. You excel at identifying engaging and cultivating customer advocates while turning their success into stories that drive business impact. You thrive on creating processes that center around customers and amplify their voices. You are inspired by the opportunity to work for a missiondriven industry leader.
What youll work on:
As a Customer Marketing Manager you will lead Clios customer advocacy efforts focusing on building programs that celebrate our customers and elevate their success stories. Youll build relationships with advocates streamline processes and develop marketing programs that scale.
Expand Customer Advocacy Programs: Identify and nurture customer champions to amplify our brand through testimonials case studies online reviews and speaking engagements. Create and promote recognition programs such as awards and peertopeer reviews to deepen advocacy.
Manage Customer References: Build and maintain a pipeline of customer references for sales marketing and other teams. Conduct interviews gather testimonials and connect customers with prospects to share impactful success stories.
Foster Online Advocacy: Lead initiatives to expand positive reviews across key platforms and leverage those reviews to support marketing and sales objectives.
CrossFunctional Collaboration: Partner closely with Sales Product and Customer Success teams to align customer insights with broader business strategies. Collaborate to ensure advocacy efforts align with companywide goals.
What you have:
24 years of relevant experience in customer marketing.
Excellent written and verbal communication skills with the ability to create engaging marketing content.
Demonstrable success driving pipeline growth and revenue through integrated campaigns.
Excellent relationshipbuilding skills and a strong positive attitude.
Strong understanding of sales and marketing technologies including marketing automation CRM and business analytics platforms like Sendoso Pendo Ambassador and Salesforce.
Strong problem solving skills and willingness to roll up your sleeves and get stuff done.
Proven cross functional collaboration skills and the ability to work with sales customer success and marketing teams.
Strong project management skills and comfort with Asana or other project management tools.
Proven ability to thrive in a fastpaced environment with high expectations and tight deadlines.
Strong analytical skills and ability to use data to inform decisionmaking and strategy development.
What you will find here:
Compensation is one of the main components of Clios Total Rewards Program. We have developed a series of programs and processes to ensure we are creating fair and competitive pay practices that form the foundation of our human and highperforming culture.
Some highlights of our Total Rewards program include:
Competitive equitable salary with toptier health benefits dental and vision insurance
Hybrid work environment with expectation for local Clions (Vancouver Calgary Toronto and Dublin) to be in office minimum 2 days per week on our Anchor Days.
Flexible time off policy with an encouraged 20 days off per year.
$2000 annual counseling benefit
RRSP matching and RESP contribution
Clioversary recognition program with special acknowledgement at 3 5 7 and 10 years
*We aim to hire all candidates between the minimum and the midpoint of the full salary range. We reserve the midpoint to the maximum of the salary band for internal employees who demonstrate sustained high performance and impact at Clio. The final offer amount for this role will be dependent on individual experience and skillset of the candidate. Please note there are a separate set of salary bands for other regions based on local currency.
Diversity Inclusion Belonging and Equity (DIBE) & Accessibility
Our team shows up as their authentic selves and are united by our mission. We are dedicated todiversity equity and inclusion. We pride ourselves in building and fostering an environment where our teams feel included valued and enabled to do the best work of their careers wherever they choose to log in from. We believe that different perspectives skills backgrounds and experiences result in higherperforming teams and better innovation. We are committed to equal employment and we encourage candidates from all backgrounds to apply.
Clio provides accessibility accommodations during the recruitment process. Should you require any accommodation please let us know and we will work with you to meet your needs.
Learn more about our culture atclio/careers
Required Experience:
Manager
Employment Type
Full-Time
