Customer Service Representative DRACUT
Customer Service Representative DRACUT
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
Customer Service Representative CSR
Lazy River Products Customer Service Representatives CSR will be primarily responsible for providing superior support interaction and educational guidance to LRP customers. The CSRguides the guest through their retail experience and dispenses cannabis and cannabis products in a sales transaction. This position is responsible for providing the exact product selected by the guest and maintaining compliance throughout the entire dispensing and sales experience.CSRswork with direct supervision of Retail Leadership and reports directly to the General Manager.
Core Responsibilities:
- Upsell LRP products.
- Process cash and debit payments for instore and online customer purchases via Dutchie.
- Ensuring all transactions are verified with the correct quantities and product(s)
- Ensuring all transactions are accurate compliant and properly secured with the orders POS receipt attached to the outside or inside the exit bag.
- Maintain organization and cleanliness of workstations and retail store.
- Follow LRP Cash Handling Policy and all jobrelated processes and procedures.
- Accurately educate customers and consumers on products they are purchasing and/or express interest in strain information options methods effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
- Maintain awareness of customer input and suggest changes to RetailLeadership to improve upon both vendor and LRP products.
- Report customer complaints to RetailLeadership promptly.
- Upsell LRP products.
- Greet customers as they enter the dispensary.
- Engage upsell and connect with customers.
- Educate customers on products they are purchasing and/or express interest in strain information options methods effectiveness for specific ailments and cultivation methods by providing educational materials and resources as needed.
Education and Experience
- A minimum of 2 years of experience in retail customer service or a related field is required.
- High School Diploma GED or equivalent required.
- College degree preferred.
- AdultUse Massachusetts Retail cannabis industry experience preferred.
- Experience with Dutchie or other SeedtoSale POS experience is a plus.
- Multilingual abilities to assist a diverse customer base is a plus.
Physical Requirement/Work Environment
- Retail store work environment.
- Must be able to work on your feet for duration of shift.
- Must be able to work without leaving workstation excessively outside of regular break.
- Must have the ability to perform work related activities for up to 8 hours a day including repetitive motions and use of hands.
- This job function may include walking or standing for extended periods of time as well as stooping bending over and/or crouching.
- Must be able to lift carry and balance up to 30 pounds.
Knowledge
- Knowledge and understanding of state and local cannabis laws and how they apply to the operations of Lazy River Products.
- Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment meeting quality standards for services and evaluation of customer satisfaction.
- Computer Software Knowledge of Windows OS basic computer navigation and Office 365 applications such as Outlook Word and Excel.
Skills
- Superior customer service skills.
- Excellent organizational attention to detail and analytical skills.
- Strong written and verbal communication skills.
- Ability to multitask and adjust to shifting priorities in a fastpaced environment.
- Commitment to learning and continuous development.
- Active Listening Giving full attention to what other people are saying taking time to understand the points being made asking questions as appropriate and not interrupting at inappropriate times.
- Service Orientation Actively looking for ways to help people; serviceoriented.
- Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
- Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
- Time Management Managing ones own time and the time of others and multitasking.
- Monitoring Monitoring/Assessing performance of yourself other individuals or organizations to make improvements or take corrective action.
- Ability to learn new computer software.
- Ability to handle and count cash and inventoryrelated items.
- Ability to educate consumers and connect with customers.
- Fluent in the English language both verbal and written.
- Ability to adapt with software updates and procedures.
- Ability to handle and count inventoryrelated items.
- Ability to read small font on small labels to ensure compliance accuracy.
Additional Requirements
- Must be 21 years of age or older and comply with all legal or company regulation requirements for working in the industry.
- Ability to work weekends and holidays if necessary.
- Reliable transportation.
Job Information:
Title: Customer Service Representative
Industry: AdultUse Cannabis (MA)
Pay Rate: $18.00/hour
Location: Dracut MA
Pay Type: Hourly
Pay Status: Nonexempt
Status: Parttime or FullTime
Schedule: TBD all schedules will contain closing shifts and weekend shifts.
Commitment to Diversity Equity and Inclusion:
Lazy River Products is an atwill equal opportunity/affirmative action employer who is committed to providing an inclusive and equitable work environment free from discrimination. We are proud to be an equal opportunity employer who does not discriminate against minorities women veterans people with disabilities people of all gender identities or sexual orientations.
Check Out Our Website:https://lazyriverproducts/about/
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Required Experience:
Manager
Employment Type
Full-Time
Department / Functional Area
Key Skills
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