Sales Customer Service Representative Bilingual-Spanish Required
Sales Customer Service Representative Bilingual-Spanish Required
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Job Description
We kindly ask that applicants read through this job post and the description in its entirety. Serious applicants and candidates that are able to fulfill the below stated requirements only.
Summary:
Applicant promotes quality customer service and processes sales and registration transactions. Acts as the first point of contact for potential and current Goldfish customers and is responsible for presenting a positive image for the company.
Job Requirements:
- Ability to speak Spanish and/or Portuguese
- Ability to work with children
- Ability to work with families in a fast pace environment
- Experience with lead follow up and lead generation
- Comfortable engaging with leads and cold calling if needed
- Comfortable selling the swim program / product
- Comfortable with lead conversion and lead tasks
- Great phone skills
- Professional kind and patient
- Excellent interpersonal communication and organizational skills
- Ability to complete tasks on time and on budget
- Ability to work collaboratively with colleagues of all ages and backgrounds
- High school diploma or GED required
- Some college or college degree preferred
- Two years of previous customer service and/or administrative office experience required
- Sales experience required
- Intermediate level computer skills required using Word Excel Google workspace
- Previous Salesforce training preferred
- Previous WAVE training preferred
Benefits:
- Leadership roles
- Competitive pay
- Valuable work experience
- Increased social opportunities
- Future references/referrals
- Answers telephones responds to inquiries takes messages and screens and directs phone calls in a professional manner.
- Processes student registrations using effective sales/customer service techniques.
- Schedules and manages birthday/pool parties. Supervises private party staff.
- Resolves customer concerns/complaints using a professional approach.
- Assists members with purchases of merchandise and vending.
- Greets parents and students as they report to the front desk.
- Checks in students on the attendance tracking system.
- Maintains cleanliness of the front desk area Snack Shack area changing areas restrooms and observation area.
- Monitors Snack Shack area and provides guidance to Snack Shack staff.
- Checks voicemail and email correspondence and responds in a timely manner.
- Updates informational displays with accurate and timely promotions and literature.
- Provides occasional administrative support for management personnel including the General Manager and Assistant General Manager.
- Makes collection calls to resolve open account problems.
- Prepares twice daily student lesson schedules for use by instructors and management staff.
- Enforces safety rules and regulations to prevent accidents. Administers first aid when necessary.
- Fulfills other duties and responsibilities as assigned by the Employer.
Reports to: General Manger
FLSA Status: NonExempt
Certifications and licenses: CPR First Aid and AED certification preferred.
Tropical Vibes & Impacting Lives!
You feel it the moment you walk in. Theres more than vibrant colors a tropical theme and happy children. Theres something different something extraordinary. Something truly GOLDEN. Its passion. Not just a passion for kids or a passion for swimmingits a special passion for changing even saving lives by being a part of kids learning to swim.
When you work at Goldfish youre not just an employee. Youre a part of something bigger. Youre making an impact; a splash in the lives of the children in your community. Youre an integral part of a team working together to move forward a mission. Youre also making waves in your future learning life lessons in and out of the pool through mentorship leadership and passion. At Goldfish its more than a job its an endless pool of possibilities opportunities and lifechanging moments!
Making Waves with Passion Purpose & Core Values!
At Goldfish our core values are at the heart of everything we do and behind every decision that we make. To us these values are more than just words theyre embraced with purpose in our everyday lives and what allows us to make a splash in our community and in the lives of our members and our team!
We go above and beyond with every detail to create a GOLDEN Experience!
We believe in nurturing a culture that provides WOW! Customer Service
We do the right things make the right decisions and treat people with Integrity Compassion Trust
We meet and exceed expectations so you see Extraordinary Results
We make a big deal about lifes accomplishments by remembering to Celebrate!
Each Goldfish Swim School is an independently owned and operated franchise. The respective Franchisee is the employer at each Goldfish Swim School location. Each franchisee can set their own wages benefit programs and terms and conditions of employment which may vary at each Goldfish Swim School location.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
