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Job Description
Position: Customer Sales & Service Representative (CSSR)
Location: 1 Jim Flaherty St. Whitby ON
Assignment: Hourly
Pay Rate: $17.20 per hour. We also offer access to our superb sport fitness and recreational facilities.
Start Date: April 2025
You Belong!
We exist to unlock potential through the innovation of accessibility and to create a better barrierfree life for all Canadians. We strive to achieve this by reimagining accessibility and redefining the way Canadians live work and play. Our organization values being personcentred genuine flexible innovative and collaborative.
As an equal opportunity employer committed to diversity and inclusion we welcome and encourage applications from all persons including but not limited to persons with disabilities racialized and Indigenous persons persons of any gender identity and sexual orientation and newcomers. We provide variations and accommodations at all stages of the employment and are committed to improving our process to be more accessible and equitable.
We understand that no one will ever meet all the qualifications or feel completely confident in performing every duty listed and thats okay! We are committed to the ongoing learning and development of our employees and gladly provide onthejob training and mentorship. Unless it says required (bolded for emphasis) please do not let any other qualification or duty discourage you from applying.
If you have any issues with the online application or have any questions about the job please email . We look forward to learning more about you and how you may be the person were looking for through your application!
The Position:
Reporting to theSenior Coordinator Member Services theCustomer Sales & Service Representative (CSSR)is part of a team that ensures all key indicators of sales and customer service are met and/or exceeded. The Customer Sales & Service team ensures all members and potential members receive excellent service and accurate information. As a member of our Rentals team you will be an ambassador for our external rentals and events monitoring court play as well as ensuring events run smoothly from beginning to end.
What Youll Do:
- Customer Sales.
- You will work towards and achieve personal and team sales targets and model excellence in both sales and service.
- You will cultivate a membercentered environment through exceptional customer service.
- You will make decisions and solve problems regarding membership sales and service functions members accounts members concerns and members behaviour.
- You will register new and existing clients for specialty programming.
- You will generate sales and donation leads including calling members and prospective members to discuss membership and programs.
- You will actively promote new programs to members.
- Customer Service.
- You will be memberfocused at all times.
- You will prioritize responsibilities to seek opportunities to initiate conversations with members and prospective members.
- You will handle membership inquiries by building rapport.
- You will ask probing questions to determine prospective member needs and interests.
- You will customize tours of the facility linking member interests to program options.
- Rentals and Administration.
- You will coordinate with the Senior Coordinator Member Services to have knowledge of all rentals taking place during your shift.
- You will monitor court use to ensure all health and safety protocols and rules are being followed.
- You will be an ambassador at events by being aware of key details and supporting rentals associate in ensuring events run smoothly beginning to end.
- You will conduct cleanliness checks and arrange cleaning as necessary.
- You will track cash collected and transactions completed during shift.
- You will process hold and cancellation membership requests.
What Youll Bring:
- Education and Experience.
- You are a high School graduate pursuing PostSecondary Education inMarketing Business Social Development Health and Wellness or related programs.
- You have previous sales customer service and/or retail experience preferably in a membership/clientbased environment.
- Professional Skills.
- You can manage multiple demands through welldeveloped organizational and time management skills.
- You are a critical thinker who is decisive and prepared to make inthemoment decisions. You have knowledge of inclusion accessibility and accommodations.
- You have experience and sensitivity in dealing with members of different cultural and racial backgrounds including visible and nonvisible dimensions of diversity.
- You have welldeveloped interpersonal and relationship building skills and can establish rapport and excellent communication with members staff and visitors.
- You are proficient in Microsoft Office and have knowledge of ActiveNet or similar registration software.
- You are dedicated to customer service that exceeds expectations. You are a team player with a positive attitude whose interactions demonstrate accountability authenticity and collaboration.
- You must be selfmotivated demonstrating initiative.
- You pay keen attention to detail and have strong written and verbal communication skills.
- Administrative Requirements.
- You are required to have a current and clear criminal record check for the vulnerable sector (VSC).
- You are required to have a current and valid First Aid and CPR C / AED.
- Availability.
- You are to have flexible availability to work a variety of shifts including weekdays evenings and weekends.
Deadline to apply is Wednesday April 9 2025 at 7:00PM
Other details
- Pay TypeHourly
Employment Type
Hourly
