Customer Experience Representative
Customer Experience Representative
Posted on :
11-04-2025
Employer Active
1 Vacancy
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Job Description
ABOUT US:
The Jonus Group is a specialized insurance staffing firm that connects top talent with industryleading clients. We are seeking an experienced Customer Service/Call Center Representative to join our clients team. In this role you will be the first point of contact for policyholders claimants and clients providing exceptional customer service while handling inquiries claims and policy information.
COMPENSATION:
- $18.00 $21.00/hr. based on experience
- Comprehensive health dental and vision insurance.
- 401(k) with company match.
- Paid time off and holidays.
REQUIREMENTS:
- Associates or Bachelors degree required
- Minimum of 1 year of experience working in a customer service role
- Excellent customer service communication and problemsolving skills.
- Ability to manage a highcall volume efficiently in a fastpaced environment.
- Bilingual skills (e.g. English/Spanish) are a plus.
RESPONSIBILITIES:
- Answer incoming calls and respond to customer inquiries regarding insurance policies claims and billing.
- Provide accurate information and resolve customer concerns efficiently and professionally.
- Process policy changes endorsements and claims documentation.
- Escalate complex issues to the appropriate department as needed.
- Maintain detailed and accurate records of customer interactions in the system.
- Ensure compliance with company policies and industry regulations.
- Meet or exceed call center performance metrics including call handling time and customer satisfaction scores.
#LIMW1
INDTJGCTT
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
