Customer Service Representative - Weekend Shift
Customer Service Representative - Weekend Shift
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
- Schedule for weekend shift will look like:
- Tuesday 9:30am EST to 6pm EST
- Wednesday 9:30am EST to 6pm EST
- Thursday 9:30am EST to 6pm EST
- Saturday 10:30am EST to 7pm EST
- Sunday 10:30am EST to 7pm EST
Who We Are:
11th Hour Staffing Inc. is a familyownedanrated business that is passionate about recruiting customer service and our community. We are positioned to be your onestop staffing resource for all your hiring & employment needs from entrylevel to executive spanning across all industries.
Key Responsibilities:
- Handle incoming customer phone calls promptly and professionally addressing inquiries resolving issues and providing accurate information about products and services.
- Accurately process and enter customer orders into the system ensuring all details are correct and orders are completed in a timely manner.
- Identify and resolve customer issues or concerns coordinating with other departments as necessary to provide effective solutions.
- Maintain detailed records of customer interactions transactions and any followup actions required.
- Stay informed about company products services and promotions to effectively assist customers and address their needs.
- Perform followup calls or communications to ensure customer satisfaction and resolve any outstanding issues.
- Work closely with team members and supervisors to improve processes and enhance the overall customer experience.
Qualifications:
- Minimum of 2years of experience in a customer service role with a strong background in handling phone calls and processing orders.
- Excellent verbal and written communication skills with the ability to convey information clearly and professionally.
- Proficiency in using customer service software order entry systems and Microsoft Office Suite (or relevant applications).
- Strong problemsolving abilities with a keen attention to detail and accuracy in order processing.
- Demonstrated commitment to providing exceptional customer service and achieving high levels of customer satisfaction.
- Ability to handle a high volume of calls and orders in a fastpaced environment while maintaining accuracy and professionalism.
- High school diploma or equivalent required.
Pay: $20/hr
Please note this job description is not designed to cover or contain a comprehensive listing of activities duties or responsibilities that are required of the employee for this job. Duties responsibilities and activities may change at any time with or without notice.
11th Hour Staffing Inc. is an equal opportunity employer and prohibits discrimination against employees or applicants on the basis of race color religion sex national origin age disability marital status veteran status sexual orientation genetic information or any other protected characteristic under applicable law protected by federal state or local law.
11th Hour Staffing Inc. will make a reasonable accommodation to known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation would impose an undue hardship to 11th Hour Staffing Inc. Contact Human Resources with any questions or requests for accommodation.
Required Experience:
Unclear Seniority
Employment Type
Part-Time
