Senior Director Americas Customer Success
Senior Director Americas Customer Success
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1 Vacancy
Job Description
We are seeking a dynamic and visionary Senior Director of Customer Success to lead our Americas region. This leader will be responsible for evolving and scaling our customer success organization with a strong focus on delivering measurable business outcomes elevating the customer experience and enabling the longterm success of both our customers and teams.
The ideal candidate brings a proven ability to lead complex customer engagements a passion for innovation through AIdriven technologies and a commitment to fostering a highperformance team culture. They will be instrumental in advancing our ability to proactively manage the customer lifecyclefrom onboarding through renewalwhile aligning to strategic business goals.
Key Responsibilities:
- Lead the regional Customer Success function ensuring that every engagementwhether humanled or digitally deliveredis designed to drive clear and measurable customer outcomes.
- Build and maintain strong relationships with Key Customers ensuring their needs are met and expectations exceeded so that applicants are aware it is a customer facing role.
- Continuously optimize our customer engagement strategies to align with lifecycle maturity and account segmentation ensuring comprehensive coverage across our growing and diverse customer base.
- Collaborate crossfunctionally with Sales Product Support and Marketing to build a frictionless customer journey focused on value realization retention and expansion.
- Champion a datainformed approach to customer management by embedding predictive analytics and AI tools that enable early risk identification personalized experiences and scaled engagement models.
- Embed feedback mechanisms that ensure the voice of the customer is systematically captured analyzed and translated into actionable insightdriving improvements across the business.
- Develop and maintain dashboards and reporting mechanisms that track key metrics aligned with industry standards and internal goals with visibility at all leadership levels.
- Cultivate an inclusive futureready team culture that embraces innovation agility and accountability. Invest in career development and capability building to support both current needs and future growth.
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Qualifications :
- 15 years of experience in Customer Success Onboarding or Professional Services roles with at least 8 years in a leadership capacity.
- Proven expertise in managing global SaaS onboarding programs driving adoption and accelerating timetovalue.
- Strong understanding of customer success methodologies subscription models and SaaS customer journeys.
- Experience with customer engagement strategies datadriven decisionmaking and process automation.
- Ability to lead crossfunctional initiatives and influence senior stakeholders.
- Exceptional communication relationshipbuilding and problemsolving skills.
- Comfortable working in a fastpaced evolving environment balancing strategic and handson .
- Willingness to travel as needed.
Additional Information :
CyberArk is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion creed sex sexual orientation gender identity national origin disability or protected Veteran status.
We are unable to sponsor or take over sponsorship of employment Visa at this time.
The salary range for this position is $173000 $240000/year plus commissions or discretionary bonus which will be based on the employees performance. Base pay may also vary considerably depending on jobrelated knowledge skills and experience. The compensation package includes a wide range of medical dental vision financial and other benefits.
Remote Work :
Yes
Employment Type :
Fulltime
Employment Type
Remote
