Customer Support Engineer Venafi
Customer Support Engineer Venafi
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Job Description
CyberArk Technical Support Engineers provide multiple channels of technical assistance to help ensure their customers are secure and properly using their Machine Identity Security (MIM) products (previously named as Venafis solution).
- Comfortable with early or late shifts and rotating oncall work including weekends.
- Technical support of customers purchasing and using Machine Identity Security products.
- Assist in the design of technical solutions for customers based on CyberArks MIM and partner products and technology.
- Collaborate with the Sales team to ensure a unified product and services solution.
- Proactively address customer issues and log all interactions in our CRM.
- Assist the Customer in performing the installation and customization of MIM products in the customers environment.
- Establish and maintain effective working relationships with clients.
- Work effectively with QA and development to troubleshoot and resolve complex product issues.
- Travel up to 20 within APJ or International a possibility.
- Help create and deliver product training
- Help write product knowledge base
#LIRC1
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Qualifications :
- Bachelor of Science in Computer Science or related Technical Field
- Ideally 5 years of Enterprise level troubleshooting and Support experience or excellent expertise fit
- Public Key Infrastructure (PKI) encompasses technology standards and implementations.
- Securing Internet applications e.g. cryptography standards techniques.
- Understanding of large network design layout and operations.
- Directory technologies and standards e.g. LDAP Active Directory.
- Database (MS SQL/MySQL) experience including the ability to write queries.
- Excellent presentation verbal and written communications skills.
What sets you apart
- Experience using CyberArks MIMs products.
- Experience with Web application technology (MQ Mainframe WebSphere IIS F5s) environments a plus.
- Understanding of web application design and implementation.
- Basic scripting or coding understanding. (Bash PowerShell C# Python)
- Experience working with APIs
- Experience working with complex computing systems.
- Direct security or systems management industry experience.
- Ability and willingness to learn and work independently as well as within a team.
- CISSP or other security certificates a plus.
Remote Work :
No
Employment Type :
Fulltime
Employment Type
Full-time
Key Skills
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