Director Data Curation BPOBusiness Transformation Optimization
Director Data Curation BPOBusiness Transformation Optimization
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Salary Not Disclosed
1 Vacancy
Job Description
With 1000 intelligence professionals over $300M in sales and serving over 1900 clients worldwide Recorded Future is the worlds most advanced and largest intelligence company!
Director Data Curation
As the Director of Data Curation you will manage a large Business Process Outsourcing team of 60 individuals. In this critical role you will ensure that our team consistently delivers highquality timely and reliable data curation services that exceed customer expectations. You are the strategic partner to multiple engineering and service delivery teams across our company.
What youll do:
Group Leadership and Management:
- Guide BPO team managers to mentor and develop our team fostering a culture of high performance accountability and continuous improvement.
- Establish performance goals metrics and KPIs to track performance and align our BPO team with company objectives.
- Conduct monthly and quarterly performance reviews providing constructive feedback to team leaders.
- Make decisions on changes to team capacity and resource allocation managing costs to budget.
Operational Excellence and Process Improvement:
- Identify and resolve process bottlenecks and recurring points of failure.
- Drive improvements to procedures to optimize operations and enhance efficiency.
- Ensure compliance with all relevant policies procedures and regulatory requirements.
- Provide reports and recommendations to senior management on challenges and improvement initiatives.
Customer Relationship Management :
- Maintain strong direct relationships with internal customers in engineering onboarding support and customer success management (CSM.
- Team with support and CSM to resolve process breakdowns and negative CSAT reports.
- Work with internal customers to define and meet service level objectives (SLOs).
What youll bring:
- Bachelors or Masters degree in Business Administration Operations Management or a related field
- Minimum of 8 years of experience in technical operations management with a proven track record of success in leading large teams.
- Strong understanding of SaaS technology and business processes.
- Excellent leadership communication and interpersonal skills.
- Proven ability to drive process improvement and operational excellence.
- Strong analytical and problemsolving skills.
- Experience managing vendor relationships.
- Experience working with end customers across multiple departments.
Why should you join Recorded Future
Recorded Future employees (or Futurists) represent over 40 nationalities and embody our core values of having high standards practicing inclusion and acting ethically. Our dedication to empowering clients with intelligence to disrupt adversaries has earned us a 4.8star user rating from Gartner and more than 45 of the Fortune 100 companies as clients.
Want more info
Blog & Podcast: Learn everything you want to know (and maybe some things youd rather not know) about the world of cyber threat intelligence
Linkedin Instagram&Twitter: Whats happening at Recorded Future
The Record: The Record is a cybersecurity news publication that explores the untold stories in this rapidly changing field
Timeline: History of Recorded Future
Recognition: Check out our awards and announcements
We are committed to maintaining an environment that attracts and retains talent from a diverse range of experiences backgrounds and lifestyles. By ensuring all feel included and respected for being unique and bringing their whole selves to work Recorded Future is made a better place every day.
If you need any accommodation or special assistance to navigate our website or to complete your application please send an email with your request to our recruiting team at
Recorded Future is an equal opportunity and affirmative action employer and we encourage candidates from all backgrounds to apply. Recorded Future does not discriminate based on race religion color national origin gender including pregnancy sexual orientation gender identity age marital status veteran status disability or any other characteristic protected by law.
Recorded Future will not discharge discipline or in any other manner discriminate against any employee or applicant for employment because such employee or applicant has inquired about discussed or disclosed the compensation of the employee or applicant or another employee or applicant.
Recorded Future does not administer a lie detector test as a condition of employment or continued employment. This is in compliance with the law of the Commonwealth of Massachusetts and in alignment with our hiring practices across all jurisdictions.
Notice to Agency and Search Firm Representatives:
Recorded Future will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Recorded Future including those sent to our employees or through our website will become the property of Recorded Future. Recorded Future will not be liable for any fees related to unsolicited resumes.
Agencies must have a valid written agreement in place with Recorded Futures recruitment team and must receive written authorization before submitting resumes. Submissions made without such agreements and authorization will not be accepted and no fees will be paid.
Required Experience:
Director
Employment Type
Full Time
