First Party Collections Representative
First Party Collections Representative
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Description:
Applyingassertive and persuasive communication skills responding to inbound automated
dialed firstparty past due accounts. Quickly build rapport with customers toconverse about
delinquent balances understand payment issues remove customer paymentobstacles and
negotiate payment(s). Update customer contact information. Documentconversation
outcomes in the database. Maintain accurate customer records.
Job Responsibilities May Include:
Accept payments through PCIcompliant link. Verify and post payments according to
procedures.
Research payment issues tocorroborate customers account issues. Initiate outbound calls
to locations to discuss account discrepancies receivables or late postings.
Converse with multiplecustomers via chat email and phone. Personalize standard
communications and send to customer. Maintain accurate records.
May utilize skip tracingpractices to identify and locate delinquent or defunct account
holders.
Learning to apply knowledge andskills to the business environment. Works under guidance
with work peer reviewed for accuracy quality and coaching. Completes routinework
following established procedures and complying with regulations and policies;escalates
nonroutine issues for assistance. Exhibits accountability for behaviors.Ensures
compliance with local state and federal regulations.
Takes the initiative to discussassignments expectations priorities and deadlines and
seek guidance and coaching from manager. Adjusts effectively to working with avariety of
processes requirements and cultures.
Knowledge Skills and Abilities:
- Technical ability to quicklylearn and become proficient with proprietary software
- Multitasking skill set tomanage multiple conversations via chat email and voice channels
- Persuasive verbalcommunication professional writing and exceptional listening skills
- Cognitive ability including reasoning multitasking comprehend ideas learnquickly learn from experience and appropriately apply learning to newsituations
- Process and results oriented motivated to keep projects moving ahead byidentifying obstacles to management
- Must have a positive attitudea drive to continually advance your understanding of the industry and business and highly selfmotivated
- Ability to build professionaland trusting business relations
- Proficient MS Office Outlook
Shifts available beginning at8am may vary by individual after training
Education:
- HighSchool Diploma or equivalent
Experience:
- Experience in a callcenter environment accounts receivable account management collections insidesales or customer retention
- Experience with software and maintaining databases preferred
Required Experience:
Unclear Seniority
Employment Type
Hourly
