Senior Associate - Triage data surveillance specialist

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.

Inviting applications for the role of SA Triage data surveillance specialist
Your job will involve evaluating discovery report for all medical devices distributed by our client and generating FUC (Final Universal Code). Determines if investigation is required (Tier determination). Closure of the complaint by integrating the FUC into the ETQ Database.

What will your daytoday role involve
Responsibilities
Interaction:
Works with end customer indirect customers and internal stakeholders of the customers
Works with Ops leads and customers to design implement and drive Value Generating VG roadmaps

Activity:
The candidate will be doing a technical analysis and evaluate the outcome of the problem.
Receiving reports from field engineers technicians they are looking at reports and determining if the problem is an issue or a nonissue from a patient safety perspective
Determine the severity of the problem and next actions.
Entering info from the service report into the digital tool (ERP) ETQ
Make a decision and complete evaluation by classifying the issue into a tier.
They have some evaluation options (IUC intake universal code) e.g. Someone got hurt in the incident
Talking to the technicians who sent the reports for more details
Support the training of employees on the complaint process and regulatory requirements.
Explain complaint files during audit situations.
Reviews files for closure and completeness.
Determination if investigation is required (Tier determination)
Final evaluation & closure of Tier 3 complaint

Qualifications we seek in you!
Minimum qualifications
Bachelors Degree (Engineer or similar is preferable)
Critical thinking / decision making
Administrative duties precision data accuracy
Communications investigative affinity
Quality assurance background/medical device background advantageous
Potentially candidates with previous SQE or Technical support experience
Asking the right questions

Preferred Qualifications
High motivation and agility to learn new things
Ability to work under time pressure
Good professional communication skills
Relevant years of experience
Technical education and background
Previous experience as repair service technician incoming inspector or final inspector
Formal qualification in engineering preferred
Local (English Spanish Russian Czech Japanese) language skills (discovery report in local language)

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. For more information visit www.genpact Follow us on Twitter Facebook LinkedIn and YouTube.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.