Sr Manager Platform Security Services

Sr. Manager Platform Security Services

This job is hybrid and candidates must be available to work in one of our COE locations: Tampa FL; DC metro area SF Bay Area or Austin TX

As a Sr. Manager Platform Security Services you will report directly to the VP Platform Services and will be responsible for leading and mentoring the security services teams for Managed EDR VM and Firewall. This structure will include standardization of processes establishment of a Knowledge Management practice identification and reporting of KPIs objectives and metrics while assisting leadership in validating the profitability of the team through management of budgeted costs and operational expenditures.

As a leader you will continually assess the talent skills and career potential of your team to ensure the delivery of only the greatest customer experiences. Your responsibilities will encompass building and nurturing strong customer relationships in close collaboration with other internal stakeholders. This includes providing guidance expert insight requirements dependencies and direction to product development teams for enhancing the capabilities of the team. This role requires a focus on leadership customer value and experience crossfunctional services integrations service resiliency business partnership and collaboration. Ultimately your contributions will play a vital role in fulfilling Deepwatchs mission of delivering exceptional value to our shareholders customers and employees.

If you are passionate about building developing and leading a managed services engineering team in a remote workfromhome environment and you are able to adapt & stay positive in a dynamic work environment we want to hear from you.

In this role youll get to:

• Be responsible and accountable to the establishment and maintenance of standardized processes and efficiency measurements to ensure quality delivery of service components including development and maturation of procedures and processes
• Be responsible and accountable to the establishment and maintenance of a Knowledge Management practice including documented processes procedures etc.
• Be responsible and accountable to the identification and reporting of KPIs objectives Internal SLAs and metrics while assisting leadership in validating the profitability of the team through management of budgeted costs and operational expenditures.
• Be responsible to implement the technical and administrative requirements of assigned Security Services practices at Deepwatch including: deliverable operations playbooks interprogram and crossfunctional communication etc.
• Provide indepth mentoring to Deepwatch Experts
• Manage and Maintain operational functionality of oncall resources
• Keep abreast of security news techniques and trends tooling feature releases and bugs including potential impact and value to our customers
• Review and Enhance Services Runbooks & Playbooks
• Assist in developing testing methodologies requirements and value proposition for new and emerging technologies
• Attend (as needed) current and potential customer escalations discussions reviews and other front facing meetings to ensure collaboration and positive relationships with customers
• Perform other duties as assigned

Youll be successful in this role if you:

• Demonstrate understanding of security administration service operations and associated terminologies
• Leverage your previous leadership experience and knowledge of ITIL Service management to hire manage and develop value to customers in a dynamic environment.

• Foster and maintain strong stakeholder relationships including customers as needed and collaborate directly with other Deepwatch Expert leaders
• Establish and continually refine daily processes and procedures by constant awareness of team approach to solving problems
• Continuously evaluate individual and team skills quality of work knowledge and experience while leveraging team strengths to break down barriers to the teams success
• Demonstrate mastery of writing and speaking to technical and nontechnical audiences including customer individual contributor leadership and executive levels.
• Prioritize caseload in accordance with appropriate SLAs capabilities of team members and documented SLAs to cases are assigned actively worked and resolved in an efficient and timely manner.
• As required be available for periodic afterhours escalations including nights and weekends work to effectively support the team and Deepwatch customers.
• Serve as a role model of Deepwatchs Core Values and embody the Deepwatch Leadership Attributes of Ownership Deliver Results Hire & Develop the Best Have Backbone; Disagree and Commit and Earn Trust

• Possess experience in cybersecurity operations and platform engineering management within any of the following areas of supported technologies:
• EDR: Crowdstrike SentinelOne
• Vulnerability Management: Tenable Qualys
• Firewall: Palo Alto Fortigate Cisco Firemon

The anticipated salary range for this role is $160000 to $190000 bonus stock options benefits. Actual compensation may vary from posted hiring range based upon geographic location work experience education and/or skill level.