Field Support Specialist
Field Support Specialist
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Job Details
DESCRIPTION
Price Industries is seeking a Field Support Specialist in Suwannee GA to provide aftersale support to customers via daily incoming requests (Phone Email Teams)
RESPONSIBILITIES
Travel to jobsites within North America up to 25 per month
Diagnose & troubleshoot field issues
Work with sales representatives and various internal departments on resolving product quality issues
Engage in onsite product testing and performing minor repairs (as needed)
Assist with installation and/or commissioning of systems which use Price products
Participate in visits with sales representatives and their customers (either at PRCN other Price Facilities or in the field as required)
Perform presentations & webinars to train and prepare customers for installation of Price products
Work on projects which help streamline processes within the Field Support Department
QUALIFICATIONS
An understanding of basic mechanical engineering principles and ability to read engineering / architectural drawings
Proficiency in Microsoft Excel PowerPoint email and CAD software
Previous experience in customer service and technical support would be considered an asset
Previous experience in sheet metal manufacturing and HVAC industry would be considered an asset.
Aptitude and desire for customer service excellence.
Strong interpersonal and communication skills and the ability to work in a fastpaced team environment
Ability to travel within North America
Technically inclined energetic productive and can handle multiple priorities in a timely fashion with a high level of accuracy.
ABOUT PRICE INDUSTRIES
We are the forefront leader in nonresidential air distribution products across North America. We are committed to nurturing passionate and adaptable individuals who will play pivotal roles in shaping our future. After 75 years Price remains a privately held family company with a deep heritage and commitment to innovation and service and social responsibility. Our longstanding vision values and the Price way of doing business are the cornerstones of our company.
Take a peek intoLife at Pricewith employee testimonials and other insights from our YouTube channel
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity or expression pregnancy age national origin disability status genetic information protected veteran status or any other characteristic protected by law.
THIRD PARTY RECRUITING AGENCIES
Please be advised that Price Industries is NOT currently engaging thirdparty recruiting services. Any resumes submitted without a signed contract dated on or after January 2025 AND specifically engaged for a specific search from Price Industries Human Resources department
Required Experience:
Unclear Seniority
Employment Type
Full-Time
