Head of Client Onboarding Transfers

What will you be doing 

We are looking for an experienced Head of Onboarding & Transfers to manage our Centre of Excellence on Evelyn Partners Onboarding to Transfers business processes and driving best in class operational performance. In your role you will act as Evelyn Partners line 1 team for financial crime operations. It is expected that the role holder will provide a strategic direction and expertise in AML/KYC process that are shared with the Managers and Analysts in the team for the identification mitigation and management of Fraud and Financial Crime Risks in the critical Client Onboarding processes. 

Additionally you will support and provide assistance to the Client Origination and Transfer Operations Director and the roles peer group in daily duties and deputising where relevant. The role ensures all adequate controls and procedures are in place for functions/departments/processes under your responsibility and that Evelyn Partners meets all regulatory and processing requirements for the scope of the role.

A key element to the role is to ensure that all colleagues/resource have the appropriate qualifications and experience to carry out all duties to a high standard. Provide strategic input share technical knowledge across departments and lead and/or support on projects relating to your departments.

As a Head of Onboarding and Transfers your responsibilities will include among others

• Being accountable for the operational delivery of the Client Onboarding team and the Transfers teams ensuring processes are executed in line with the defined service standards.
• Taking responsibility for oversight of a team always ensuring that all team tasks are document and completed to deadline and that appropriate action is taken to rectify and risks and errors. 
• Reviewing and developing the Line 1 onboarding target operating model and desiging a scalable capacity planning solution to support business growth. 
• Leading the transition of Line 1 controls from Line 2 including taking a proactive approach to working with suppliers and other third parties ensuring systems and configurations are maintained and tested to enable effective operational delivery
• Leading the team managing day to day operational onboarding processes including financial crime tasks and ensuring all Transfers are initiated and managed to conclusion with proactive communications to the Front Office on progress or challenges faced.
• Working closely with Financial Crime team in Line 2/MLRO to escalate significant and emerging risks and working collaboratively to find suitable mitigating solutions. 
• Driving  in the Transfers processes ensuring the teams are managed via metrics and targeted on ageing accuracy as well as volume. Visual management mechanisms required to help the team drive operational excellence in Transfer processes
• Completing regular assessments of individuals and providing regular feedback to them on their performance and behaviours recognising both strengths and areas for development and providing appropriate training coaching and support.

Qualifications :

To be successful in this role you should 

• Possess level 3 FCA recognised professional qualification e.g. CISI Investment Operations Certificate.
• Financial Crime Operations skillset with expertise in AML and KYC
• Significant Operations experience gained within financial services/banking or an outsourced provider.
• Demonstrable and practical knowledge of the regulatory environment relating to investment management and in particular settlement operations.
• Experience of managing a team and its individual members including delivering effective appraisals performance management etc.
• Proficient in managing by metrics and leveraging MI to drive operational performance
• Working knowledge of Microsoft Office packages in particular Word and Excel

Additional Information :

As a colleague here at Evelyn Partners you will have access to benefits that include:

• Competitive salary
• Private medical insurance
• Life assurance
• Pension contribution
• Hybrid working model (role dependant)
• Generous holiday package
• Option to purchase additional holiday
• Shared parental leave

We are proud to value the differences that a diverse workforce brings representative of society and our clients. At Evelyn Partners we have a wide range of highly active employee resource groups and were delivering multiple diversity equity and inclusion initiatives across the organisation. It is our commitment to provide a workspace where all colleagues regardless of identity background or circumstance feel respected as individuals and feel that they can achieve their full potential and work in a safe supportive and inclusive environment.

We are happy to make any reasonable adjustments to accommodate for your needs throughout the application process. Please let your Recruiter know.

Remote Work :

No

Employment Type :

Fulltime