Director of IT Operations
Director of IT Operations
Posted on :
11-04-2025
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1 Vacancy
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Monthly Salary
$ 132000 - 162000
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
Description
The Director of IT Operations is responsible for the strategy management and of KIPP Public Schools Northern Californias IT Support and Infrastructure. They will manage a nineperson team to provide reliable IT services exceptional customer service and collaborative tech support across our 22 Schools and Regional Support Office (RSO) spanning 5 geographic subregions with over 900 staff and 7000 students. The Director will join KIPPs leadership team during an important phase of growth in which we need to scale our IT service delivery with quality and durability.
The ideal candidate is strategic and systems oriented has experience in scaling operational IT support and leading a technical team inclusive of leading quarterly planning and priority setting for the team managing and developing teammates and ensuring strong team systems are in place either through building them or holding teammates accountable to building and maintaining them. The Director should be an excellent project manager and effective communicator as they will lead or oversee some crossteam initiatives.
This position is located at our Regional Support Office (RSO) in Oakland with occasional travel to our school sites throughout the Bay Area and Stockton including San Jose the Peninsula San Francisco East Bay and Stockton. The Director of IT Operations reports to the Managing Director of Data and Technology. This is a hybrid role with the expectation that 23 days per week be spent onsite at our school campuses or at our Regional Support Office.
Preferred Qualifications
Experience:
- 2 years of experience in a senior IT Operations leadership role with people management responsibilities
- 6 years of relevant experience in Operations or technical customer support operations and projects
- Demonstrated business acumen and technical skills across:
- Systems & People Process Building for teams
- IT operations including helpdesk and service delivery model
- Management of Technical Vendors and direct accountability of Network Infrastructure
- Budgetary management and oversight
- Contract negotiation
- Government regulations and compliance (specifically ERate)
- Experience in an educational environment preferred
- Experience with GSuite Admin preferred
Education:
- Bachelors degree and/or equivalent experience required
Knowledge/skills required:
- Adept at thinking strategically translating plans into action and exhibiting excellent judgment
- Outstanding project management skills and the ability to coordinate and maximize the contributions of others
- Success leading change initiatives in a complex environment with diverse stakeholders
- Teamoriented and invested in cultivating strong team culture around strengthsbased coaching continuous learning and productive collaboration and conflict
- Ability to selfdirect prioritize among competing goals and exhibit flexibility in a fastpaced entrepreneurial environment
- Strong results orientation and skilled at analyzing and using data to drive results
- Selfaware and reflective with a commitment to feedback and growth
- Excellent written and verbal communication and organization skills
- Resourceful with limited budget and resources
- Unquestioned integrity and commitment to KIPP NorCals mission and values
Essential Functions and Responsibilities
Lead and manage Technology Team to drive excellent outcomes
- Own the IT vision strategy planning and progress monitoring for the Tech Team including the teams Annual Objectives and Key Results (OKRs)
- Lead manage and develop a highperforming nineperson team by refining systems for project management planning and progress monitoring and maintaining a culture of continuous learning and improvement
- Increase efficiency and impact of technology team and Helpdesk operations as we continue to serve more students and stabilize our growing schools
- Set and oversee regional IT policies
Own Vision and Lead Strong of our HelpDesk & Tech Support Model
- Partner crossfunctionally with our Managing Directors and other Directors to bring our Vision and Road Map for a unified HelpDesk at KIPP NorCal to life (e.g. Facilities HR etc.
- Own and oversee the of this work through the Tech Team
- Ensure the IT helpdesk (including both remote and onsite support) delivers high quality customer service and Service Level Agreement adherence
Ensure Student & Staff Hardware & Systems Readiness
- Improve our systems & procedures to ensure all employees and students have the devices and software needed to be effective in their work
- Work across teams to Improve our systems & procedures for coordination across HR Tech and Data to procedures to provide smooth onboarding/offboarding of employees from equipment to software accounts
- Ensure the team creates and delivers high quality training and content for schools on technology management care and usage
Oversee Planning & of IT Infrastructure for reliability and costeffectiveness
- Oversee team and vendors to track the health of our Network Infrastructure
- Oversee team and vendors to ensure we have an Annual and Quarterly Road Map in place
- Ensure we maintain a stable network infrastructure (network support is currently outsourced to a vendor)
- Negotiate and manage regional contracts with key service providers like ISPs phone and copier companies and our network support vendor
Steward financial resources through strong budget management and procurement
- Own the organizations annual $3M technology budget and related investments
- Audit lifecycle targets for employee and student devices classroom technology and infrastructure devices to inform longterm budgeting plans
- Partner with our Associate Directors of Technology to determine schoollevel tech budgets that reflect infrastructure device and equipment needs collaborating with school principals and regional Finance and Real Estate teams
- Partner with our Associate Directors of Technology and peers to ensure we procure durable costeffective equipment towards industry best standards and practices
- Negotiate costeffective contracts with thirdparty vendors and service providers
- Manage organizations federal ERate program applying for and supervising disbursements for eligible services and infrastructure projects
Other duties as assigned
Physical Mental and Environmental Demands
Physical: Ability to navigate office and school campuses and hold meetings in different spaces. Traditionally much of the day involves sitting. Ability to access and utilize technology. Occasional lifting/carrying of equipment 120 lbs. Physical agility to move self in various positions in order to execute duties effectively which may include kneeling walking pushing/pulling squatting twisting turning bending stooping and reaching overhead
Mental: Stress of deadlines and normal work standards ability to analyze problems and generate alternatives work with interruptions concentrate for long periods of time read calculate perform routine math problems memorize and recall objects and people.
Environmental: Office or School environment subject to constant interruptions and distractions. Occasional classroom/school environment and travel 25. KIPP adheres to health and safety guidelines as outlined by the CDC CDE and public health agencies recommendations.
Classification
This is a fulltime exempt position based on a full year calendar cycle based out of our Regional Support Office with occasional travel to schools and districts.
The KIPP Regional Support Office is currently operating in a hybrid fashion. Most positions can expect to work in person 23 days per week and remotely the remaining days subject to change based on the needs of the role.
About KIPP Public Schools Northern California
We are a thriving nonprofit network of 22 free public charter schools open to all students. At KIPP we believe all children should grow up free to create the future they want for themselves and that schools can and should be a critical factor in making that vision a reality. Together with families and communities we create joyful academically excellent schools that prepare students with the skills and confidence to pursue the paths they choosecollege career and beyondso they can lead fulfilling lives and build a more just world.
Our student community consists of nearly 7000 elementary middle and high school students in East Palo Alto Oakland San Francisco San Lorenzo San Jos Redwood City and Stockton. 81 qualify for free or reduced price lunch 34 are multilingual learners and 12 have special needs. We strive to cultivate a representative team of teachers and leaders that reflect our students diversity.
Compensation
KIPP Northern California is dedicated to you and your familys wellbeing! We offer a competitive salary as well as a comprehensive benefits package including medical dental vision and transportation benefits.
We benchmark annually against comparablysized nonprofit organizations in the regions where we operate to offer competitive salaries. The salary range for this position is between $132000 and $162000. Most candidates would be compensated at $142000.
We benchmark annually against school districts and charter schools in the regions where we operate to offer competitive salaries.
How to Apply
Please submit a cover letter and resume by clicking apply on this page.
Required Experience:
Director
Employment Type
Full-Time
Key Skills
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