Guest Services Assistant Manager Moody Center

Oak View Group is the global leader in venue development management and premium hospitality services for the live event industry. Offering an unmatched 360degree solution set for a collection of worldclass owned venues and a client roster that includes the most influential highest attended arenas convention centers music festivals performing arts centers and cultural institutions on the planet.

Guest Services Assistant Manager is responsible for assisting with and providing thorough management of direct personnel subcontractor and vendors. This position will supervise motivate direct and lead large volumes of parttime Guest Services Staff for UT Mens/Womens Basketball games concerts family shows etc. Responsible for creating and implementing plans to create positive solutions to any guest and/or staff challenges. Also acts as liaison between the facility and clients ensuring all clients requirements are met and facility rules regulations and policies are adhered to.

This role pays an annual salary of $50000 to $60000 and is bonus eligible.

Benefits for FT roles: Benefits: Health Dental and Vision insurance 401(k) savings plan 401(k) matching and paid time off (vacation days sick days and 11 holidays).

This position will remain open until April 18 2025.

At Moody Center in Austin Texas we are building a championship organization that serves our fans community and business partners through worldclass sports entertainment and experiences.We believe our employees are our greatest assets.We strive to create a culture that empowers and inspires our employees to go above and beyond for our clients patrons and community.

Moody Center is Austins new arena that gave the Live Music Capital of the World the worldclass arena it deserves.Moody Center is a premiere 15000 seat venue that hosts the biggest artists and acts on the planet. Designed specifically for concerts the new arena is home to The University of Texas Womens and Mens basketball games family shows and other sporting and community events. Moody Center is the first of its kind in the industry with an unrivaled partnership between Oak View Group Live Nation/C3 Presents The University of Texas at Austin and Minister of Culture Matthew McConaughey. Moody Center has been recently named the Arena of the Year by Pollstar andby the Academy of Country Music.

• Effectively lead direct and work alongside with guest services parttime staff with the goal of creating exceptional experiences at Moody Center events. Recruit hire and effectively train staff.

• Empower staff to take opportunities to make memorable experiences and/or resolve guest concerns timely effectively and with great service.

• Assist with creating and leading events for parttime staff recognition and provide continuous opportunities for staff to remain engaged and part of the team

• Manage scheduling of all part time staff requested per event through various scheduling platforms.

• Coordinate staff checkins call offs event briefings and post event meetings with other Guest Services teammates.

• Serve as Manager on Duty with full autonomy for assigned events in the absence of other Management staff.

• Order and maintain Guests Services assets equipment uniforms supplies etc.

• Collaborate with events and guest services team members on various projects.

• Respond to staff and guest inquiries and concerns daily through both verbal and written communication.

• Assist with managing Guest Services activities (Lost and Found Tots tagalong program

• Answers the Guest Services Hotline promptly answering any inquiries courteously

• Assisting Guest Services Manager with the management of staffing timekeeping accuracy. Communicate to HR regarding any missing time transferred hours and schedule issues

• Frequent bending lifting 1520 pounds exposure to multiple external elements extensive walking through the building exposure to loud noises and standing for long periods of time

• Work a flexible schedule inclusive of weekends nights and holidays

• Other duties as assigned

• Bachelors degree in a related field from an accredited college/university is preferred

• 24 years of Guest Services experience in a stadium arena convention center or public assembly facility setting highly preferred

• Previous experience in a customer servicebased industry

• Previous experience within a sports entertainment or related field

• Proficient in use of Microsoft Office programs

• Knowledge of operational characteristics of events including crowd management and control techniques; fire and public safety regulations

• Ability to communicate clearly and concisely in the English language both orally and in writing

• Selfmotivated with excellent interpersonal and communications skills and the ability to function and make management decisions in a fastpaced highpressure environment with strong attention to detail and organization

• Ability to work independently and as part of a team

• Bilingual (English and Spanish desired not

Working Conditions

• Must be able to work a flexible schedule inclusive of weekends nights and holidays

At OVG we understand that to continue positively disrupting the sports and live entertainment industry we need a diverse team to help us do it. We also believe that inclusivity drives innovation strengthens ourpeople improves ourservice and raises ourexcellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve and this is the reason we are committed to amplifying voices from all different backgrounds.

Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (protected class) including but not limited to veteran status uniform service member status race color religion sex national origin age physical or mental disability genetic information or any other protected class under federal state or local law.