Lead Consultant-Support Engineer
Lead Consultant-Support Engineer
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Job Description
Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125000 people across 30 countries are driven by our innate curiosity entrepreneurial agility and desire to create lasting value for clients. Powered by our purpose the relentless pursuit of a world that works better for people we serve and transform leading enterprises including the Fortune Global 500 with our deep business and industry knowledge digital operations services and expertise in data technology and AI.
Inviting applications for the role of Lead ConsultantSupport Engineer
Serve as the first point of contact for clients inquiries issues and requests related to RPS Respond promptly to user queries via email phone or ticketing system.
Responsibilities
User Support:
o Serve as the first point of contact for clients inquiries issues and requests related to RPS
o Respond promptly to user queries via email phone or ticketing system.
System Enhancement:
o Work closely with the RPS development team to identify system improvements and enhancements.
o Collaborate with clients to gather feedback and requirements for system enhancements.
o Participate in the testing of system upgrades and new features.
Training and Documentation:
o Develop and deliver training materials for endusers to enhance their understanding of the RPS.
Data Analysis and Reporting:
o Analyse system data to identify trends and issues that require attention.
Continuous Support and Maintenance:
o Proactively monitor system performance and address potential issues before they impact users.
o Maintain system configurations and user profiles as required.
Client Communication:
o Maintain clear and effective communication with clients ensuring their needs are met.
o Regularly update clients on system improvements scheduled maintenance and important announcements.
Qualifications we seek in you!
Minimum Qualifications / Skills
Any bachelors degree
Preferred Qualifications/ Skills
Bachelors Degree in the following areas Information Systems Computer Science
Required skills: Linux SQL Hive Hadoop HBase Spark Scala/Python
Good to have Skills: Basic knowledge of Kafka and UC4 Jira and Github
Monitoring spark jobs.
Creation of jobs and job plans using UC4
Monitoring jobs/job plans in UC4
Restart cancel apply breakpoint to UC4 jobs using DALM
Use of postman to run various commands
Deployment of jar and config files for jobs.
There is a slack group helprps. Engineer is responsible to answer all questions asked by other teams in this channel
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military/veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation. Get to know us at genpact and on LinkedIn X YouTube and Facebook.
Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training.
Required Experience:
Contract
Employment Type
Full-Time
