Training Support Officer
Training Support Officer
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Job Description
Advanced and Proficient user of MS Word and Excel suite for formatting/branding and data analysis.
Undertaking all areas of student record data entry administration and compliance checking in a timely
manner.
Be responsible for the filing of existing and new students for both electronic records on Student
Management System (SMS).
Provide administration support to managers as required.
Maintenance of Quality Management System (Novacore) including all policies procedures documents
training material.
Coordination of Moodle/Google Classroom (Learning Management System) for Training team and
directed by Operations Head Admin.
Maintenance of Course Progress and Attendance Intervention process reports independently and with
timely direction from Administration Team.
Maintenance of enrolment process in liaison with Administration team for Domestic enrolments
including Training Benchmarks.
Providing accurate timely and concise information to students based on the requests related to training
matters mainly Intervention Course Progress and Course Attendance
Accurate record keeping and maintaining student records and files electronically
Demonstrate excellent customer service skills (in person on telephone and written) along with ability to
liaise with other external stakeholders as required.
Follow all Matic policies and procedures and Professional development.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
