RevOps Manager
RevOps Manager
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Job Description
Gorgias is the conversational AI platform for ecommerce that drives sales and resolves support inquiries. Trusted by over 15000 ecommerce brands Gorgias supports growing independent shops to globally recognizable brands.
Built for Shopify and powered by advanced ecommerce integrations Gorgiass conversational AI understands your brand tools policies and customers to drive personalized 1to1 conversations from editing orders and initiating returns to making product recommendations. Gorgias where every customer interaction feels personal support becomes sales and conversations shape success.
Join our team for the opportunity to:
Work with smart passionate people every day
Get extreme ownership over your work and results
Be treated like the expert you are
About the Role
Gorgias is looking to hire a passionate individual to join the Revenue Ops team to lead our GoToMarket (GTM) systems team. You will be instrumental in preparing Gorgias for our next phase of growth as a fastpaced SaaS startup. Along with a dedicated team of three individual contributors you will oversee our CRM instance GTM tech stack and play a critical role in ensuring data integrity throughout the organization. Collaborating crossfunctionally with our data and business insights team you will ensure timely and accurate information flow to stakeholders across all levels of the company.
What Youll Do
Lead the strategic planning management and optimization of GTM systems including CRM administration analytics and reporting.
Own the CRM instance (currently HubSpot) and lead potential migration efforts to Salesforce in the next 12 years.
Manage a team of GTM engineers specializing in systems aligned to Sales Partnerships and Customer Success.
Work collaboratively with internal stakeholders including data analysts and the finance team to streamline processes and ensure system accuracy.
Oversee and guide the team in SQL and Pythonbased system customizations and integrations.
Develop a clear roadmap to address existing system challenges and proactively plan system scalability.
Coordinate with external consultants as required to drive system improvements and migrations.
Who You are
Proven experience managing CRM systems ideally within SaaS environments with a preference for HubSpot and Salesforce.
Strong project management skills able to oversee complex system migrations and integration projects.
Proficiency in SQL and Python to guide and support technical system enhancements.
Strategic thinker with the ability to develop comprehensive roadmaps for business system transformations.
Previous experience managing teams fostering professional growth and strategic alignment.
Exceptional communication skills to manage stakeholder expectations and navigate organizational complexities.
Perks & Benefits
5week vacation (We follow each countrys appropriate PTO Laws)
Paid sick leave
Paid parental leave 16 weeks)
MacBook Pro
Personal credit card to buy lunches (youll have your own Gorgias credit card)
We provide private health insuranceand retirement pension
Get up to $900 CAD to set up your workstation at home (working from home should feel breezy)
Get up to $2600 CAD of learning material per year (includes bookscourses training sessions that are easily identified and linked with your job scope. This also covers individual coaching!
Every quarter we organize an online companywide summit to discuss where were going and strengthen social bonds. Once per year we organize offsite team retreats and company retreats!
This role will be Hybrid reporting into our Toronto Office.
Diversity & Inclusion at Gorgias
We celebrate diversity and are committed to creating an inclusive environment for all employees. We welcome applicants of all backgrounds experiences and perspectives. At Gorgias we believe that diverse teams drive innovation and better decisionmaking. We do not discriminate based on race color religion gender identity sexual orientation disability age or any other protected status.
If you need accommodations to participate in the application or interview process perform essential job functions or access other employment benefits please contact us at . Lets grow together!
Required Experience:
Manager
Employment Type
Full-Time
