Tier 2 Field Engineer - MSP
Tier 2 Field Engineer - MSP
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$ 70000 - 80000
1 Vacancy
Job Description
Tier 2 Field Engineer MSP MSP DCVAMD (Metro Area)
Job Location:DC Metro Area
Type:Fulltime MonFri
Number of Openings:1
Start Date:Immediate
Salary Range:$70000$80000 annually
Clearance Required:None
MainSpring Inc. is looking for an experienced and forwardthinking Tier 2 Field Engineer MSP to join our team. Thepositionrequires a wellrounded individual who can work independently remotely and at client sites consulting implementing and managing a wide variety of technical solutions. Excellent interpersonal communication and time/project management skills are required.This role is alsoresponsible forthe upkeep configuration and reliable operation of individual and multiuser computer systems for both internal and external clients. If you are someone who maintains a positive energetic attitude with a zeal for learning new technologiesand tackling unfamiliar issues look no further!
Primary Roles and Responsibilities:
- Provide proactive network and infrastructure administration analysis and support for a variety of clients (small businesses nonprofits government agencies) on client sites in the DCMDVA metro area
- Troubleshoot and resolve varying IT related issues requiring an onsite presence to remediate. Issues may include but are not limited to VoIP support firewall and network equipment virus/malware cleanup workstation boot issues etc.
- Assist project engineers with new client onboardings
Job Requirements and Qualifications:
- Minimum 4 years experience providing technical support for desktop and server level operating systems and applications networking equipment and managing multiple clients
- Strong technical skills supporting Microsoft Server 2016 or newer required
- Strong working knowledge of Microsoft Active Directory DNS and Group Policy
- Ability to install configure and troubleshoot Microsoft Windows 10 and MacOS Catalina and newer operating systems
- Knowledge and experience with virtual environments (AWS Azure VMware HyperV)
- Experience supporting Microsoft Office 365
- Working knowledge of firewall technologies
- Ability to troubleshoot computer and peripheral hardware issues
- Ability to manage outside vendors to resolve client service requests
- Excellent customer service skills and strong interpersonal communicationskills
- Fluent English language skills with experience providing recommendations to clients
- Own reliable transportation have a clean driving record and willing to travel in and around the Washington DC metro area
- Demonstrated ability to work both independently and as part of a team
- Demonstrated ability to analyze problems and make decisions
- Effective multitasking skills and ability to succeed in fastpaced work environments
- Linux knowledge
- Experience with RMM and ticketing tools such as ConnectWise Automate and ConnectWise Manage
About MainSpring
MainSpring is an IT strategy and consulting firm that arms organizations with the strategy tools and resources to grow. We foster a familyfriendly innovative challenging fun working environment earning the distinction of being one of The Washingtonians 50 Great Places to Work and countless awardsfor employee programs growth and innovation.
- Medical Dental and Vision coverage for employee and family
- 401k company matched contributions 4 match on 5 contribution Employee contribute on the 1st day of the month after 30 days; Company contributes on the first day of the quarter after 1 year no vesting period!
- Group Term Life and Accidental Death and Dismemberment coverage (company provided)
- ShortTerm and LongTerm Disability coverage (voluntary enrollment company provided)
- Health Reimbursement Account (HRA) w/ medical coverage
- 7 Paid Holidays 1 Floating Holiday
- Paid Time Off (PTO)
- Bonus plans
- Tuition Reimbursement Program
- Employee Assistance Program
- Employee Referral Program
- Dynamic Recognition and Rewards
- Work with IndustryLeading Talent
- Promotion and Advancement Tracks
Founded in 1993 MainSpring is headquartered in Frederick Maryland and supports a wide range of clients including businesses nonprofits and government agencies.
Like our clients people tend to stay at MainSpring. If you think youre a match lets connect.
Required Experience:
Senior IC
Employment Type
Full-Time
