Technical Product Support Specialist
Technical Product Support Specialist
Posted on :
11-04-2025
Employer Active
1 Vacancy
The job posting is outdated and position may be filled
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Share
Send me jobs like this
Job Alert
You will be updated with latest job alerts via emailValid email field required
Send jobs
Job Description
Responsibilities
- Provide Technical customer support on JCI Access control/ Video products
- Logging and keeping detailed records of support cases
- Excellent triage open cases and troubleshooting skills
- Resolve customer issues while scheduling time for proactive activities
- Troubleshooting software hardware and Network issues
- Delivering technical product training on hardware or software applications
- Resolve customer issues while scheduling time for proactive activities
- Occasional oncall afterhours work may be required as needed by the customer.
- Writing technical Troubleshooting guides user guides & product release notes
Who were looking for
- 13 years of working in a customerfacing role
- Process and systemsoriented; youre always looking to improve efficiencies for scale.
- Confident and personable; youre able to handle customer challenges with ease.
- Organised and efficient: youre comfortable managing multiple work streams at once.
- Excellent written and oral communication skills with proficiency in English.
- Excellent customer service skills and ability to quickly establish technical credibility with customers.
- Analytical; youre extremely datadriven and have strong attention to detail.
- Creative problem solver: you relish finding new ways to overcome obstacles.
- Selflearner: you dont wait to be told what to do youre actionoriented.
- Crossfunctional team experience including technical and nontechnical roles.
- Proven experience with cloud platforms such as AWS Azure or Google Cloud.
- Experience with microservices architecture and related technologies (e.g. Docker Kubernetes)
- Proven Experience of troubleshooting network issues
- Proven Experience with Virtual Platform as VMware HyperV or Nutanix
- Ability to travel up to 20.
Nice to have.
- Bachelors degree in computer science or equivalent
- Cybersecurity or ITIL Certification
- Experience of Linux including shell scripts
- Experience of SQL
#SEAN
Required Experience:
Unclear Seniority
Employment Type
Full-Time
Key Skills
Report This Job
Disclaimer: Drjobpro.com is only a platform that connects job seekers and employers. Applicants are advised to conduct their own independent research into the credentials of the prospective employer.We always make certain that our clients do not endorse any request for money payments, thus we advise against sharing any personal or bank-related information with any third party. If you suspect fraud or malpractice, please contact us via contact us page.
