Product Support Specialist - Fluid Power - Winnipeg MB Canada
Product Support Specialist - Fluid Power - Winnipeg MB Canada
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Job Description
Our Purpose is to help our Customers our Associates our Suppliers our Communities and our Shareholders in Achieving Superior Performance! This is what Applied Canada stands for. Applied is a leading valueadded distributor of bearings power transmission products engineered fluid power components and systems specialty flow control solutions and other industrial supplies serving MRO and OEM customers. With over 50 facilities located across Canada and 650 Associates Applied supports the steel mining forestry agriculture automotive oil and gas food processing power generation pulp and paper and transportation industries just to name a few. In addition Applied provides engineering design and systems integration for industrial fluid power and flow control applications as well as customized mechanical fabricated rubber fluid power and flow control shop services.
Applied Industrial Technologies is an extensive network of industrial distribution facilities located throughout Canada. We are currently seeking and have an immediate opening for a qualified and motivated individual to fill the position of Product Support Specialist (Fluid Power) based out of our Winnipeg MB location.
Key Responsibilities:
- Analysis and selection of Fluid Power Hydraulic and mechanical power transmission and bulk materials handlings system components products and vendors into new and existing systems in industrial
- Evaluate ratings and life of components during process changes and upgrades
- Develop detailed proposals and reports related to field applications and technical results.
- Support and develop internal standards for practice and technical reference.
- Providing product identification product interchanges and crossovers
- Providing technical sales support to other CSRs TSRs and Applied personnel as required
- Provide assistance to Strategic Accounts Group on RFQ opportunities as required
- Assisting with sourcing difficult to find products and helping improve lead times
- Providing guidance on market sell pricing recommendations
- Maintain regular and proactive contact with Applied associates customers and vendors as required
- Trouble including but not limited to product Improvements/Change Outs
- Participate and cooperate with branch and corporate initiatives and policies such as:
- Health Safety & Environment (HSE)
- Quality Management System
- Company policies and procedures
- Maintain up to date knowledge of companys product and service offerings
- Maintain and encourage respectful and diplomatic relationships across the company
- Take personal responsibility for maintaining training requirements and professional development
- Maintain high regard for safety and housekeeping
- Perform other duties as assigned
Required Skills education and experience:
- 35 years of relevant technical services and support experience within the Fluid Power industry
- Technical Degree Diploma or Certificate is preferred but not required
- Strong technical and analytical aptitude critical thinking
- Customer service focused; ability to build relationships with internal and external customers
- Excellent communication skills both written and verbal
- Able to work in a team environment and utilize all available resources
- Excellent organization skills
- Selfmotivated ability to work with limited direct supervision
- Basic computer skills in Microsoft Outlook Word Excel etc.
- Maintain high level of knowledge and training on:
- General business principles
- Company product & service offering
- Vendors & customers
- Company ERP system SAP
- Conduct all dealings in a professional and respectful manner as outlined in the company Code of Ethics
You will be part of a stable and established company with consistently strong performance and growth. We encourage you to contribute fresh new ideas. Here is just some of what we have to offer:
- Competitive compensation and bonus opportunities
- Health vision and dental coverage RRSP w/ company match
- Paid vacation sick time and company holidays
- Tuition reimbursement and opportunities for development
- Company supported community involvement opportunities
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race colour religion national origin ancestry gender sexual orientation gender identity age disability marital status or any other characteristic prohibited by law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
