Customer Experience Agent

Opportunity

At Maersk we are pioneers in logistics. We are embarking on a bold new direction expanding our capabilities to become a truly endtoend logistics service provider that can deliver intelligent solutions for customers around the world. Innovation will play a huge part in getting us there. And by joining our team we will empower you and your colleagues to find new ways to take the complexity out of logistics and make it as simple and customerfriendly as possible. This isnt just about the part you play in our business its about the change you can make in our world.

Lets create a better tomorrow and make positive change socially economically and globally. Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility continuously setting new standards for efficiency sustainability and excellence.

We strive ambitiously to make trade more open inclusive and sustainable for communities customers and employees worldwide. With Maersk youll be surprised at the difference we can make in the world together.

We Offer

In Maersk we put you in the driver seat of your own career and you will be trusted and empowered to take on new challenges. We offer you an exciting global career at the forefront of world trade. And thanks to our global scale you will be wellpositioned to explore opportunities at Maersk around the world. The many other highlights include the most modern talent development initiatives and competitive benefits. We are proud of our people who define our companys industry leadership global team culture and customercentric focus every day.

Having substantial operations in over 130 countries we work across continents across cultures and with individuals from all walks of life. This drives our ambition to create equitable and inclusive workplaces where every individual can have a sense of belonging.

And much more:

• Industryleading talent development initiatives and competitive benefits: our parental leave policy is recognized as one of the best in the industry.
• Flexible Workplace Policy and working hours.
• Access to internal training opportunities.
• Excellent benefits to employees including a competitive pension scheme health insurance.

Key Responsibilities

• Manage endtoend shipment process coordinating with stakeholders and ensuring timely resolution of queries.
• Provide valueadded solutions to customers through business knowledge and process understanding.
• Maintain customercentric approach preventing errors and ensuring timely document submission.
• Identify process deviations and proactively communicate with customers and management.
• Communicate effectively with clients through conference calls and emails.
• Record and report performance providing recommendations for service improvement.
• Comply with customer SOPs and monitor KPIs.
• Execute reports and tasks assigned by management.
• Respond to all enquiries via phone and emails in a timely and accurate manner & escalate difficulty as defined in SOPs / IOPs.
• Execute reports or other tasks assigned by Team Leader/Manager.

We are looking for

• Solid experience with logistics companies and supply chain management including origin and destination operations.
• Fluency in English and French is mandatory.
• Excellent communication and stakeholder management skills.
• Stakeholder management skills and relationship building.
• Customercentric with a resultoriented approach.
• Wellorganized and able to work under pressure.
• Team player with a positive and proactive attitude.
• Good understanding of operational processes and ability to drive issues to closure despite obstacles.

Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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Maersk is committed to a diverse and inclusive workplace and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race colour gender sex age religion creed national origin ancestry citizenship marital status sexual orientation physical or mental disability medical condition pregnancy or parental leave veteran status gender identity genetic information or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

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