Student Financial Specialist 2 Positions

Duties and Responsibilities:

• Determines the students individual needs; provides information to students parents and prospective students as appropriate.
• Interacts daily with students facetoface via telephone email and remote communication.
• Communicates effectively both verbally and in writing. Summarizes conversations to student files for future reference.
• Initiates phone calls to collect required documentation and payments.
• Empowers students to utilize online services portals and webpages.
• Responds to student accountrelated questions regarding statements payment options payment deadlines tuition rates and 1098T tax forms. Receipts incoming monies including tuition and invoice payments and departmental deposits.
• Handles confidential material and communications and adheres to FERPA.
• Refers students seeking a monthly tuition payment plan to the Colleges thirdparty provider. Updates installment amounts after schedule adjustments or financial aid awards are posted. Ensure all account balances are accurate prior to refund dates. Monitors data imports to student accounts for designated programs.
• Prepares itemized invoices for use of college services facilities workforce development apprenticeship programs and dual enrollment education. Keeps appropriate records and ensures payments are received in a timely manner.
• Sorts mail and performs data entry filing scanning and accurate record keeping.
• Perform billing for College receivables for student accounts thirdparty sponsor accounts and government agency programs. Attain and maintain working knowledge of payor requirements as designated.
• Investigate and respond to inquiries (internal & external) regarding invoice/payment status.
• Reconcile accounts and prepare Ad Hoc Payments to return funds to thirdparty sponsors as directed.
• Monitor receivables for nonpayment delayed payments and other irregularities as directed.
• Research prepare process and distribute College or departmentrequired paperwork including but not limited to student account adjustments student statements of account etc.
• Responsible for knowing and conforming to all safety practices and regulations that apply to this specific area and position. Unsafe conditions should be reported to the immediate supervisor and to the Pensacola State College Police Department/Public Safety.
• Performs other duties as assigned.

Essential Functions:

• Ability to prioritize work meet deadlines attention to detail and follow through on assignments with minimal supervision.
• Ability to exercise initiative in maintaining professional contacts within the college for the purpose of expediting department work.
• Advanced computer skills to include multitasking in an electronic environment.
• Ability to work effectively in a diverse community and meet the needs of diverse student populations.
• Ability to sit at a desk and view a display screen for extended periods of time.
• Ability to demonstrate professional and discretionary communication skills via electronic verbal written and facetoface interactions.
• Must provide excellent customer service through appropriate written and verbal communication including but not limited to telephone email voicemail and written correspondence.

Minimum Qualifications: Graduation from an accredited institution with an associate degree and two years of accounting or bookkeeping experience. Experience with spreadsheet/database applications. Related appropriate work experience may be substituted on a yeartoyear basis for the required education. Successful results of a criminal background check are required.

*Per F.S. 295.065 Certain servicemembers and veterans and the spouses and family members of such servicemembers and veterans will receive preference and priority and certain servicemembers may be eligible to receive waivers for postsecondary educational requirements.

Pursuant to College policy it is an employment eligibility requirement for an applicant to meet the requirements of 435.042 Florida Statutes related to background investigations. Any person failing to meet the requirements of the statute will be deemed not qualified to hold employment in this position. A Florida Department of Law Enforcement (FDLE) approved background check will be conducted on every successful candidate as a condition of employment and any person who fails to disclose any adverse information contained in the background investigation at the time of submitting the employment application will be disqualified from employment.

ANNUAL SALARY: $35782.50 $18.35/hour)

SUPPLEMENTAL MATERIALS: All supplemental materials must be submitted electronically via the Workday applicant portal. For questions or to obtain assistance uploading the supplemental materials contact HR Recruiting at .

APPLICATION DEADLINE: Open Until Filled Review of applications will begin March 24 2025. The online application and supplemental application materials must be received by March 23 2025 to receive full consideration.