Patient Services Associate - Front Desk - Bilingual Spanish
Patient Services Associate - Front Desk - Bilingual Spanish
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Salary Not Disclosed
1 Vacancy
Job Description
- Greeting and checking in patients: Welcoming patients as they arrive verifying their personal and insurance information.
- Scheduling appointments: Assisting patients in scheduling appointments coordinating with healthcare providers
- Answering phone calls: Handling incoming calls from patients addressing their inquiries and providing accurate and helpful information.
- Insurance verification and billing: Verifying patient insurance coverage obtaining necessary authorizations and explaining insurance benefits and coverage to patients.
- Maintaining patient records: Ensuring accurate and uptodate patient records
- Coordinating referrals and followups: Assisting patients in scheduling referrals to specialists or other healthcare providers as required
- Managing the waiting area: Ensuring a clean organized and comfortable waiting area for patients.
- Assisting with administrative tasks: Supporting the clinics administrative functions such as filing documents organizing paperwork and maintaining office supplies.
- Providing exceptional customer service: Ensuring a positive and professional experience for patients through effective communication empathy and active listening
- At least 2 years of college
- Experience with Microsoft Office Suite email and internet
- Strong written/verbal communication skills
- Excellent Customer Service skills
- Maintaining patient confidentiality and adhering to privacy regulations such as HIPAA
- Bilingual Spanish
- Experience handling heavy call volume and multiline phone system
- Knowledge of medical terminology
- Associates Degree or additional training
- Medical
- Dental
- Vision
- Life Insurance
- Accidental Death & Dismemberment
- ShortTerm Disability
- LongTerm Disability
- 401K with match
- PTO
- Paid Holidays
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race color religion sex national origin disability status protected veteran status or any other characteristic protected by law.
St. Thomas Community Health Center is committed to equal employment opportunity as a sound business practice. Employment practices will not be influenced or affected by an applicants or employees race color religion sex sexual orientation national origin age disability or any characteristic protected by law.
Required Experience:
IC
Employment Type
Full-Time
