Position Summary:

As a Host/Hostess at Mile Marker One you are the face of our restaurant. You will be responsible for greeting guests with a warm smile managing the seating chart efficiently providing accurate wait times and ensuring a smooth and positive start to their dining experience. Your friendly demeanor and organizational skills are crucial in setting the tone for an enjoyable visit.

Responsibilities:

• Guest Welcome: Greet all guests with a genuine smile and welcoming attitude upon arrival.
• Seating Management: Manage the restaurant seating chart effectively taking into account guest preferences party size and server sections to ensure optimal flow and fair distribution of tables.
• Waitlist Management: Accurately record guest names and party sizes on the waitlist provide realistic estimated wait times and keep guests informed of their status in a courteous manner.
• Guest Escort: Escort guests to their assigned tables with a friendly and engaging demeanor.
• Phone Etiquette: Answer phone calls promptly and professionally taking reservations accurately providing information about the restaurant and answering guest inquiries.
• Information Provider: Be knowledgeable about the restaurants menu hours of operation special events and any other relevant information to assist guests.
• Liaison: Act as a communication hub between guests servers and management relaying information efficiently.
• Maintaining the Host Stand: Keep the host stand clean organized and wellstocked with menus reservation books and other necessary materials.
• Guest Farewell: Thank guests sincerely as they depart and invite them to return.
• Assisting Staff: Assist servers and bussers with tasks such as clearing and setting tables when needed to ensure efficient service.
• Observational Awareness: Monitor the dining room for open tables and potential guest needs.
• Problem Solving: Address guest inquiries and minor concerns with professionalism and escalate issues to management when necessary.

Qualifications:

• Previous experience as a Host/Hostess in a busy restaurant environment preferred.
• Excellent interpersonal and communication skills with a warm and welcoming personality.
• Strong organizational and multitasking abilities with attention to detail.
• Ability to remain calm and professional under pressure.
• Excellent phone etiquette.
• Ability to stand and walk for extended periods.
• Basic knowledge of restaurant operations is a plus.
• Familiarity with reservation systems (e.g. OpenTable) is a plus.
• A positive and teamoriented attitude.
• Professional appearance and demeanor.