Customer Service Representative Clerical Assistant 3
Customer Service Representative Clerical Assistant 3
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$ 42437 - 63343
1 Vacancy
Job Description
THE POSITION
Bring your customer service expertise to the Pennsylvania Department of Transportation (PennDOT)! We are seeking reliable and detailoriented individuals to become Customer Service Representatives at our Lancaster Call Center. Your work in this role will help the citizens of Pennsylvania find the appropriate services for their needs. If you are excited to start a rewarding career and help others apply today!
DESCRIPTION OF WORK
As a Customer Service Representative you will provide responses to all manner of inquiries related to Driver and Vehicle Services and other select PennDOT topics via telephone email and internet inquiries. In this role you will maintain a focus on customer satisfaction. This includes employing active listening skills and asking probing questions to identify and address customer needs. You will also need to communicate in clear and understandable terms to the customers. In this position you will determine the customers desired product or service and provide thorough direction even when that desired product or service may not have been specifically identified by the customers questions. You can expect to employ controloriented techniques to interpret and respond to unpredictable and random customer inquiries requiring choices between different procedures. Additionally you will respond to questions presented and draw out information needed from the customers to determine what information should be provided.
Interested in learning more Additional details regarding this position can be found in theposition description.
Work Schedule and Additional Information:
- Fulltime employment 40 hours per week
- Work hours are 8:00 AM to 5:00 PM Monday Friday with a 60minute lunch.
- Telework:You may have the opportunity to work from home (telework) parttime after successful completion of a probationary period. In order to telework you must have a securely configured highspeed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework you will have the option to report to the headquarters office in Lancaster.
- Salary:In some cases the starting salary may be nonnegotiable.
- You will receive further communication regarding this position via email. Check your email including spam/junk folders for these notices.
REQUIRED EXPERIENCE TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- One year as a Clerical Assistant 2 (Commonwealth job title or equivalent Federal Government job title as determined by the Office of Administration); or
- One year of moderately complex clerical experience; or
- An equivalent combination of experience and training.
Additional Requirements:
- You must be willing and able to travel to Harrisburg for a minimum of six weeks for training and orientation. (Travel expenses will be paid.
- You must be able to perform essential job functions.
Preferred Qualifications (not required):
- Experience using a PC or laptop
- Experience using Microsoft computer applications such as Word Excel and Outlook
- Able to effectively communicate orally or in writing
- Prior call center experience
- Prior customer service experience
- Bilingual
Legal Requirements:
- A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.
Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.
How to Apply:
- Resumes cover letters and similar documents will not be reviewed and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e. relevant detailed experience/education).
- If you are claiming education in your answers to the supplemental application questions you must attach a copy of your college transcripts for your claim to be accepted toward meeting the minimum requirements. Unofficial transcripts are acceptable.
- Your application must be submitted by the posting closing date.Late applications and other required materials will not be accepted.
- Failure to comply with the above application requirements may eliminate you from consideration for this position.
Veterans:
- Pennsylvania law 51 Pa. C.S. 7103 provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans go towww.employment.pa/Additional%20Info/Pages/default.aspx and click the Veterans Preference tab or contact us at.
Telecommunications Relay Service (TRS):
- 711 (hearing and speech disabilities or other individuals).
If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
