drjobs Customer Service Representative Clerical Assistant 3

Customer Service Representative Clerical Assistant 3

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1 Vacancy
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Job Location drjobs

Lancaster County, PA - USA

Yearly Salary drjobs

$ 42437 - 63343

Vacancy

1 Vacancy

Job Description

THE POSITION

Bring your customer service expertise to the Pennsylvania Department of Transportation (PennDOT)! We are seeking reliable and detailoriented individuals to become Customer Service Representatives at our Lancaster Call Center. Your work in this role will help the citizens of Pennsylvania find the appropriate services for their needs. If you are excited to start a rewarding career and help others apply today!


DESCRIPTION OF WORK

As a Customer Service Representative you will provide responses to all manner of inquiries related to Driver and Vehicle Services and other select PennDOT topics via telephone email and internet inquiries. In this role you will maintain a focus on customer satisfaction. This includes employing active listening skills and asking probing questions to identify and address customer needs. You will also need to communicate in clear and understandable terms to the customers. In this position you will determine the customers desired product or service and provide thorough direction even when that desired product or service may not have been specifically identified by the customers questions. You can expect to employ controloriented techniques to interpret and respond to unpredictable and random customer inquiries requiring choices between different procedures. Additionally you will respond to questions presented and draw out information needed from the customers to determine what information should be provided.


Interested in learning more Additional details regarding this position can be found in theposition description.


Work Schedule and Additional Information:

REQUIRED EXPERIENCE TRAINING & ELIGIBILITY

QUALIFICATIONS

Minimum Experience and Training Requirements:


Additional Requirements:


Preferred Qualifications (not required):


Legal Requirements:


Commonwealth employees who wish to use their seniority rights must apply to the internal posting for their seniority rights to be considered.


How to Apply:


Veterans:


Telecommunications Relay Service (TRS):


If you are contacted for an interview and need accommodations due to a disability please discuss your request for accommodations with the interviewer in advance of your interview date.


The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit develop and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race color religious creed ancestry union membership age gender sexual orientation gender identity or expression national origin AIDS or HIV status disability or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

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