Shelter Monitor Temporary - Adams Place Mens Shelter Full Time On-Site

ORGANIZATION OVERVIEW:At Catholic Charities of the Archdiocese of Washington your knowledge and service in areas such as immigrants and refugees mental health social work employment and adult education legal and financial services health care food assistance shelter and housing developmental disabilities and prison outreach can make a profound difference in the lives of many. Through more than 50 programs across the district and five surrounding counties Catholic Charities is opening doors to help and hope. At CCADW we continue to build an inclusive culture that celebrates a diverse workforce. We offer so much more than just a job. We offer careers. We take pride in our promote from within culture. We offer professional development a comprehensive benefits package a hybrid work model with both remote and inoffice work and a passion for building and motivating world class high performing teams. Explore your career opportunity with Catholic Charities. Join us in Inspiring Hope and Building Futures.

Compensation Package:

• Medical prescriptions dental and vision insurance
• Retirement savings plan with company match
• Companypaid and supplemental life insurance
• Flexible spending accounts
• Paid vacation sick and personal leave
• 11 paid holidays
• Professional development and training
• Tuition reimbursement
• Employee referral bonus program
• Flexible work arrangements
• Clinical supervision for licensed social workers and counselors

JOB SUMMARY:The Shelter Monitor provides primary support to clients in shelter facilities in the Housing and Homeless Services (HHS) Department. The position monitors daily shelter activities; enforces program rules and regulations; performs electronic bed assignment and shelter intake process; conducts hourly facility rounds and conducts pertinent log entries and incident reports. The position provides a safe and orderly environment follows emergency preparedness planning and policies; deescalates client behavior as needed and addresses all shelter guests staff team members community stakeholders funders and vendor partners in a professional traumainformed and housing first approach.

ESSENTIAL DUTIES and RESPONSIBILITIES:

• Perform the computer/webbased bed checkin and intake process for all clients during overnight and evening shifts and provide appropriate referrals as needed.
• Perform hourly facility rounds and promptly log entries throughout assigned shifts via computer and/or webbased systems according to protocol.
• Provide urgent reports directly to the supervisor or manager via phone when necessary of all potential or existing program concerns or emergencies related to clients staff and/or facility safety/security.
• Maintain ongoing communication with team members onsite supervisor and management staff janitorial and security personnel to ensure the safety of clients and staff.
• Provide crisis intervention for clients at the facility such as conflict resolution deescalation CPR first aid administrating NARCAN as appropriate calling 911 and completing unusual incident reports (UIRs) on the DC Department of Human Services incident reporting system.
• Assist with client staff and facility issues using superior customer service skills through respectful and professional language and demeanor. Utilize CPI deescalation approach contacting 911 incident reporting etc.
• Enforce established program rules and regulations especially client rights and Homeless Services Reform Act onsite. Mediate and resolve conflict among shelter guests. Complete rule violation forms for shelter guests as appropriate.
• Enhance the client experience by creating a hospitable and customeroriented environment.
• Report facility maintenance needs to the supervisor or assigned program staff and/or via the webbased portal or internal reporting process following the emergency facility maintenance reporting protocol.
• Assist with the maintenance of shelter storage areas. Report shelter supply inventory needs to the responsible supervisor or assigned staff.
• Assist in providing safe storage and ready access for the clients selfadministration of medication as needed.
• Perform Facility Emergency Response and Continuity of Operations assignments by facilitating and/or participating in emergency facility drills such as fire drills lockdowns environmental hazard drills etc.
• Distribute supplies and inkind donations to clients.
• Distribute and collect bed sheets and blankets to shelter guests. Perform laundry duties of bed sheets during shift.
• Distribute inkind donations and/or supplies as appropriate and when available directly to shelter guests including providing emergency food clothing hygiene supplies etc. following logbook and shelter policy guidelines.
• Assist with receipt of daily delivered guest meals and provide SERV Safe monitoring of meals before meal distribution to shelter guests. Provide daily meal quality status reports to the funder via a webbased system.
• Assist in maintaining the cleanliness of the facility including clean up sweeping mopping emptying trash cleaning surfaces cleaning up spills etc..
• Participate in the programs quarterly quality improvement (CQI) process to deliver and improve operations and best practices on site.
• Perform all other jobrelated duties as assigned.

EDUCATION and EXPERIENCE:

• High School diploma or GED required.
• Six months of experience in the human service or customer service field preferably with persons who have experienced homelessness.

SKILLS and COMPETENCIES:

• Knowledge of principles and processes for providing excellent customer service.
• Ability to work collaboratively in a team environment.
• Ability to establish and maintain cooperative working relationships. Ability to provide quality customer service.