Front Office Supervisor
Front Office Supervisor
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Job Description
Cheval The Edinburgh Grand has a great opportunity for a Front Office Supervisor to join their front office team!
As Front Office Supervisor of this unique luxury residence with 50 beautifully designed apartments in the heart of Edinburgh you will be responsible for ensuring that you and your team deliver service excellence to all of our guests.
Reporting directly to the Front Office Manager you will be a confident hospitality professional with the passion to lead and develop a team of 8 likeminded individuals to create an exceptional and flawless customer journey which will be everybodys preferred choice in Edinburgh.
We would love to hear from you if you
- Have supervisory experience within a front office role
- Have worked in a luxury hospitality environment
- Are experienced in a property management system
- Can build excellent relationships with guests
- Have experience in motivating and leading a front office team
- Are a confident communicator
- Have strong attention for detail
- Have a positive attitude in everything you do
- Have a friendly professional and warm manner
The Front Office Supervisor role means you will be responsible for running the daytoday operation of the Front Office department including creating and implementing SOPs dealing with guest queries tracking and responding to guest comments on review pro supervising and guiding the team rota management and problems solving. You will ensure that the team are performing to the company standards and that all guests are receiving an excellent guest experience from start to finish.
In return for your passion and drive to succeed we can offer you
- 29 days annual leave increasing with service (including bank holidays)
- Life Assurance 3 times salary)
- Career progression
- Learning & Development opportunities
- Food & Beverage Discounts
- Retail discounts
- Discounted accommodation
- Health and wellbeing app
- Company sick pay
- Reward & Recognition scheme
- Company events & celebrations
- Tuition support funding
If you thrive on being the best you can and want to join our award winning team then look no further and apply for our Front Office Supervisorrole now!
Helpful to know
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
Required Experience:
Manager
Employment Type
Full-Time
