Service Advisor
Service Advisor
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Job Description
Castle Autoplex of McHenryis looking for an Service Advisorto join our team.
We are committed to delivering an extraordinary customer experience every day and a supportive and engaging environment where you can thrive to make it happen! If this sounds like something of interest to you please apply now with any relevant qualifications that would make you a valuable addition here at Castle Auto Group.With competitive pay and benefits this opportunity wont last long so dont wait until its too late.
What We Offer
- 401(K) profit sharing
- Major Medical & Dental 50 employee paid premium)
- Vision
- Voluntary Benefits (Accident Critical Illness Disability and more)
- Life Insurance
- Paid Time Off
- Employee vehicle purchase discounts
- Career advancement
Responsibilities
- Oversee service orders and flow of Drive Lane. Ensure that customers receive prompt courteous and effective service
- Take ownership of the customers experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer
- Provide concierge support for all owner inquiries whether phone or in person to assure the customer does not get mishandled
- Ensure the daily inventory of technicians time is consistently sold to service customers
- Distribute work between technicians efficiently
- Answer technical questions about vehicle problems warranties services and repairs
- Maintain Customer Success Index at or above company standards
- Assist in diagnosing vehicle problems; order parts and tools as necessary
- Oversee administration of warranty claims as well as training and supervising of service department
- Reinforces company policies and adheres to company standards
- Encourages compliance with applicable laws and regulations
- Maintain good working relationship with factory(s) and foster positive employee relations
Qualifications
- Organized and friendly personality
- Demonstrated ability to manage others
- Time management skills
- Fantastic communication skills with your customers
- Professional wellgroomed personal appearance
- Consistent record of service and sales success
- Strong record of positive customer satisfaction results
- Team oriented and selfmotivated
- Able to work with little supervision
- Clean driving record and valid drivers license
Service Advisor: $61K $83K
We are looking for qualified quality people who are ready to start their career within our family.
To learn more about us visit: https://jointeamcastle/
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
