DCF Guns E-CommerceCall Center Sales Associate
DCF Guns E-CommerceCall Center Sales Associate
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$ 17 - 19
1 Vacancy
Job Description
Are you motivated to be a part of adedicated and motivated team working in a fun environment Then DCF is theplace for you! We are continuing to grow and we are looking for a motivatedfulltime Call Center/ECommerce Associate for our newest division. The role is hourly based plus sales commissions and will be based out of the PIN Business Network Office in Greenwood Village.
If you meet these qualities and want tojoin a team of hard working fun gunloving people we would love to talk toyou! Please apply here. Please be sure to answer all the prescreeningquestions in order to be considered.
DCF is Colorados premier indoor shootingrange gun store gunsmithing shop and source for firearm training andeducation. Weve raised the bar when it comes to outfitting customers for theshooting sports making us truly A Higher Caliber of Service.
Job Summary:
The Call Center/eCommerce Associate (Outbound Sales) will workdirectly with the E Commerce Manager for the management and success of visualproduct presentation online. Attention to detail is required to ensurethat product production specs are represented online enhancing the overallcustomer shopping experience. Additionally Associates will handle a largevolume of inbound and outbound calls in a timely manner meeting monthly salesproduction goals.
General Accountabilities and Responsibilities:
- Handle a large volume of inbound and outbound calls in a timely manner
- Follow communication scripts and use knowledge of the companys products and services to go offscript when necessary
- Identify customer needs research issues resolve complaints and provide solutions
- Maintain ownership of calls throughout the lifecycle of a callers request including followups with escalation team
- Recommend improvements for systems and processes to boost organizational efficiency
- Manage the processing of outbound sales from assigned ECommerce platforms (ie Guns Gearfire Gunbroker etc)
- Communicate to in store management and coordinate the pulling of all instore products as they sell
- Communicate shipping needs to appropriate store Admin
- Respond to inquiries within the transfer mailbox and others as assigned
- Respond to customer inquiries from website email text message etc as they relate to outbound sales
- Participate in regular review of Call Center information database for accuracy and completeness.
- Input sales orders layaways or special orders as appropriate
- Maintain daily/weekly/monthly sales production goals as metrics are established
- Memorize scripts for products and services and refer to them during calls
- Build positive relationships by going above and beyond with customer service ensuring that all questions cancellations and confirmations are handled appropriately
- Identify opportunities for driving sales and revenue of the companys existing product suite and seize opportunities to upsell when appropriate
- Meet individual assigned metrics (such as inbound and outbound calling and/or upsell opportunities)
- Create and maintain record of daily problems using callcenter database
Education and Experience:
- Education:High School Diploma
- Experience:At least 6 months of ecommerce experience or equivalent experience
Skills:
- Excellent verbal and written communication
- Efficient process and time management with ability to prioritize
- Highly processdriven
- Highly SelfDriven
- Highly organized
- Highly detailoriented
- Serviceoriented
- Critical thinking
- Flexibility
- Collaborative
- Tech Savvy
- Basic computer software knowledge
Benefits:
Generous PTO policy. Health benefits offered includingemployersponsored health dental and vision plans eligible the first of themonth following 30 days of employment. Employer paid life insurance with a$50000 benefit effective the first of the month following 60 days ofemployment (additional amounts available for purchase). Voluntary insuranceavailable including life AD&D STD and LTD. 401k available after 6 monthsof employment. Individual range membership at no charge plusdiscounts on firearms ammunition and merchandise.
DCF Guns is anEEO employer
*This is a fulltime position andincludes evenings and weekends andwill be based out of the PIN Business Network Office in Greenwood Village. Pay is hourly plus commissions. Musthave reliable transportation. Must submit to a background check. Pay is based on ECommerce Sales and/or Firearms knowledge and experience.
Required Experience:
IC
Employment Type
Hourly
