PC Refresh Technician Temporary
PC Refresh Technician Temporary
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Job Description
OVERVIEW
A thriving missiondriven multimedia organization NPR produces awardwinning news information and music programming in partnership with hundreds of independent public radio stations across the nation. The NPR audience values information creativity curiosity and social responsibility and our employees do too. We are innovators and leaders in diverse fields from journalism and digital media to IT and development. Every day our employees and member stations touch the lives of millions worldwide.
Across our organization were building a workplace where collaboration is essential diverse voices are heard and inclusion is the key to our success. We are committed to doing the right thing in our journalism and in every role at NPR.This means that integrity adherence to our ethical standards and compliance with legal obligations are fundamental responsibilities for every employee at NPR.
INTRO TO POSITION
We at the Service Desk provide and support the computer and mobile equipment that NPR staff rely on. We manage the organizations computers and collaborate with other teams to ensure they are operational for NPR broadcasts. As a Service Desk Technician you will work as part of the IT Operations team to support technology and NPR staff as the first point of contact resolving and triaging requests. We operate 24/5 with an oncall rotation during weekend overnights. The role will focus on resolving issues with applications hardware accounts and connectivity as well as helping with reporting and projects.
RESPONSIBILITIES
- Prepare new computers using SCCM imaging for PCs and Kandji imaging for Macs
- Ensure user data is transferred to new equipment
- Troubleshoot issues with OS applications network and peripheral hardware
- Install test maintain and support PCs and laptops peripherals printers operating systems and applications
- Maintain inventory of machines in the project and their replacement status
- Manage shipping of equipment and utilize remote connection tools to assist remote users
- Coordinate with endusers to schedule meetings assist with setup and perform data migrations
- Report regularly on the status of a project
- Identify improvements to project delivery and workflow
- Correspond with NPR employees and other departments
- Coordinate with asset manager to assign computers to staff
- Follow up with employees to answer questions about new equipment
- Educate endusers on hardware and software changes
- Adhere to Service Desk policies and procedures and all organizational security standards
The above duties and responsibilities are not an exhaustive list of required responsibilities duties and skills. Other duties may be assigned and this job description can be modified at any time.
EDUCATION
- Bachelor or Associate degree preferred with a concentration in Information Technology Computer Science or direct career experience in information technology disciplines or an equivalent combination of education and experience
- Certifications: A Network MCP or ACMT certifications desired
REQUIRED SKILLS
- Exceptional customer service/interpersonal skills
- Excellent verbal and written communication skills
- Experience configuring hardware and software for Mac and PC
- Disciplined approach to troubleshooting hardware OS and applications
- Knowledge of data migration methods between different storage mediums including local network shares local media and cloud storage including Google Drive and MS OneDrive
- Ability to operate in a deadlinedriven environment and successfully prioritize multiple responsibilities
- Must be able to work cooperatively with others as part of a team hold own work to high standards and inspire others to do the same
- Selfstarter detailoriented with strong organizational skills
PREFERRED SKILLS
- Prior Service Desk experience in an enterprise environment
- Experience with remote access troubleshooting and PC imaging software
- Experience managing accounts with Active Directory
- Experience with Windows administration and imaging using SCCM
- Experience with Apple administration and imaging
JOB TYPE
- This is a temporary 6month) full time position.
WORK LOCATION
- Onsite: This is an onsite role based in Washington DC.
COMPENSATION
Hourly Rate: The U.S. based anticipated hourly rate for this opportunity is $28.85 $33.65 per hour. The range displayed reflects the minimum and maximum hourly rate NPR expects to provide for new hires for the position across all US locations.
Benefits: NPR offers access to comprehensive benefits for employees and dependents. Regular fulltime employees scheduled to work 30 hours or more per week are eligible to enroll in NPRs benefits options. Benefits include access to health and wellness paid time off and financial wellbeing. Plan options include medical dental vision life/ accidental death and dismemberment longterm disability shortterm disability and voluntary retirement savings to all eligible NPR employees.
Does this sound like you If so we want to hear from you.
NPR Pay Range
$28.85 $33.65 USD
If you are a person with a disability needing assistancewith the application process please reach out to .
You may read NPRsto learn about how NPR may handle information you submit with any application.
Want more NPR Explore the stories behind the stories on our NPR Extra blog.Get social with NPR Extraon Facebook and Instagram. Find more career opportunities at NPR/careers.
Required Experience:
IC
Employment Type
Temp
