Remote Support Technician Tier 3
Remote Support Technician Tier 3
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$ 65000 - 85000
1 Vacancy
Job Description
Role: Remote Services Tier 3
TeamLogic IT of Northeastern Massachusetts
About Us:
We are an IT Managed Services Provider located in Woburn MA focused on providing support for small to midsized businesses looking to outsource their IT functions. Relationship flexibility enables work arrangements that accommodate different levels of service whether it be fullyoutsourced IT supplemental IT or projectbased assistance.
We are a familyowned member of a franchisee network of 100 TeamLogic IT locations nationwide. The strength of our network has placed us at #45 on the MSPmentor Top 501 Managed Service Providers.
Our primary geographical support area spans from Boston and its surrounding communities to the New Hampshire border.
- Experience working with network configuration monitoring and troubleshooting is required. Candidate must be able to demonstrate a comprehensive understanding of networking protocols.
- An understanding of both software and hardwarebased firewalls is required preferably with vendors such as SonicWALL Sophos Ubiquiti Fortinet Cisco and Cisco Meraki.
- An understanding of both software and hardwarebased firewalls is required preferably with vendors such as SonicWALL Sophos Ubiquiti Fortinet Cisco and Cisco Meraki.
- Experience working with WindowsServer. Preferred experience would be in modern server versions like 2019 and 2022 but cursory knowledge of older platforms is a must.
- Experience with configuring and troubleshooting hypervisors such as HyperV and VMWare ESXi.
- Experience working with remote management and monitoring systems such as NinjaRMM Kaseya Connectwise Datto AEM etc.
- Experience working with Microsoft 365 GSuite and other online collaboration platforms. Microsoft 365 experience preferred.
- Experience working with and deploying workstations/laptops running Windows 10/11 and various editions of macOS.
- Candidates should be team players with excellent communication skills and possess the ability to manage assignments independently. They ideal candidate will have a nurturing personality and the desire to help in the mentoring of their fellow technicians and engineers.
- Experience with Microsoft Intune and other MDM platforms such as JumpCloud JAMF or Addigy.
- 5 Years of prior IT experience. Prior experience with a Managed Service Provider is a plus.
MAIN JOB TASKS & RESPONSIBILITES
Act as primary escalation point for complex technical issues involving Windows server Active Directory network and firewall configuration Microsoft 365 products (Sharepoint Intune Exchange) and other commonly used LOB products and SaaS services.
- Identify diagnose and resolve network problems including network connectivity traffic utilization etc. using available network tools in a timely fashion.
- Work with required vendors to troubleshoot issues to a point of resolution when they cannot be solved independently through the escalation process.
- Communicate thoroughly with customers via phone or email until issues are solved using their preferred method of correspondence.
- Record track and document the problemsolving process including all successful and unsuccessful decisions made and actions taken through to the final resolution.
- Ability to conduct research into a wide range of computing issues as required.
- Extensive application support experience.
- Provide prompt and accurate solutions to customers.
- Prioritize and manage several open issues simultaneously.
- Ensure all issues are properly logged.
- Follow up with clients to ensure their systems are fully functional after troubleshooting.
- CompTIA Network
- CompTIA Security
- MCSA
- MCDST
- Microsoft AZ500
Our growth isnt measured in numbers its an investment in aligning with the best talent.
If you have a background and skillset for IT and a determined mindset to overcome any obstacle youll enjoy being part of TeamLogic IT. Our team exhibits a deepseated need to expand boundaries flex knowhow and resolve challenges with smart solutions. Thats a good thing since technology is always advancing creating an environment thats fastpaced and dynamic. When you work for a local office youre part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
Were Committed to a People First Culture
Our philosophy is to support small and mediumsized businesses across the country so they perform better grow faster and achieve more. As a result we are constantly providing our teams with the highest level of support training and career advancement opportunities in an industry that is constantly evolving.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location and not to TeamLogic IT Corporate.
Required Experience:
IC
Employment Type
Full-Time
