Apprentice Voice Support Engineer
Apprentice Voice Support Engineer
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
The Opportunity
Our client is recruiting for an Apprentice Voice Support Engineer to join their team in Manchester (Hybrid Role).
The Level 3 Information Communication Technician apprenticeship programme that we are offering will allow you to kickstart your career in an industry that is constantly evolving dynamic and transformational.
The steps you take will provide you with valuable firsthand experience knowledge skills and qualifications to help really drive your career forward. We are here to guide and support you every step of the way!
The Position
Job Title: Apprentice Voice Support Engineer
Apprenticeship Course:Level 3 Information Communication Technician
Apprenticeship Duration:13 months EPALocation: Manchester (Hybrid Role)
Working Hours: Monday to Friday 9am5pm
Salary: 14000
Role and Responsibilities
Technical Support: Provide firstline technical support for voicerelated issues troubleshooting and resolving problems efficiently to ensure minimal disruption to services.
System Maintenance: Assist in the maintenance monitoring and optimisation of voice infrastructure including PBX systems VoIP networks and related hardware and software.
Configuration and Setup: Support the configuration and setup of voice systems for new clients ensuring smooth implementation and integration with existing systems.
Documentation: Maintain accurate and uptodate documentation of voice network configurations changes and procedures.
Customer Interaction: Communicate effectively with clients to understand their needs provide solutions and ensure high levels of customer satisfaction.
Collaboration: Work closely with senior voice engineers and other technical teams to support ongoing projects and initiatives.
Requirements
Desired Qualities Skills and Knowledge
Education: English and Maths GCSE Grade C or Equivalent and Above
Technical Knowledge: Basic understanding of voice technologies such as VoIP SIP PBX systems and related protocols.
ProblemSolving: Strong analytical and troubleshooting skills with the ability to diagnose and resolve technical issues.
Communication: Excellent verbal and written communication skills with the ability to explain technical concepts to nontechnical users.
Team Player: Ability to work effectively in a team environment and collaborate with colleagues and clients.
Willingness to Learn: Enthusiasm for learning new technologies and continuously improving technical skills.
Eligibility Criteria
Individuals must have a valid and eligible residency status to apply for this role.
About ITP
We help employers develop their best talent and inspire the next generation through apprenticeships mentoring and training were plugging the UKs digital skills gap to provide a workforce for the future.
If this sounds like the role for you get in touch! Once we receive your application one of our team will be in touch to help you with the next stage.
The ITP are working on behalf of a third party to advertise their vacancy. By submitting your CV you agree to be contacted by The ITP and your information to be passed on to a third party
Benefits
What We Offer
Training and Development: Comprehensive training program and ongoing professional development opportunities to enhance your technical skills and career growth.
Mentorship: Guidance and mentorship from experienced voice engineers to support your learning journey.
Career Progression: Clear pathways for career advancement within the company.
Supportive Environment: A positive and inclusive work culture that values teamwork and innovation
Employment Type
Trainee
Department / Functional Area
Key Skills
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