Service Desk Front Office Engineer SCALAR mfd
Service Desk Front Office Engineer SCALAR mfd
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Job Description
Req ID 76090Gothenburg SwedenZF CV Distribution Sweden AB
Job Description
About SCALAR
SCALAR is ZFs pioneering orchestration platform. Using realtime data and predictive analysis SCALAR streamlines operations directing vehicles to the right place at the right time. Our innovative SaaS solutions not only enhance fleet efficiency but also contribute to safer less congested roads. SCALAR is a community of passionate innovators and problemsolvers and with distributed teams across the globe we encourage remotefirst work practices. We view diversity as a feature not a bug and actively invest in breaking the mold as a SaaS brand in the automotive industry. We are committed to fostering a culture that inspires and empowers where everyones voice is heard and collaboration drives success
The Service Desk Team provides customer service on Level 1 via telephone or email from our office nearby Stockholm (Sdertlje). The first step is to analyze the issue on a detailed level and try to solve it otherwise it will be passed on to 2nd level. Other tasks include automation projects assisting the Account Management etc.
Your responsibilities as Service Desk Front Office Engineer SCALAR (m/f/d)
- You will be the firstline support to provide technical support to customers field engineers technicians
- Provide support to customers/users where the product is highly technical or sophisticated in nature
- Reporting design reliability and maintenance problems or bugs
- Supporting remotely customer installations
Your Profile as Service Desk Front Office Engineer SCALAR (m/f/d)
- Bachelors degree in IT or equal experience; we also welcome applications from junior candidates
- Experience in a Helpdesk / Customer Service Desk role is desirable
- Experience in the transport or logistics domain is preferred
- Knowledge of hardware and software; Good communication skills and a customer and serviceoriented approach
- Strong customer focus paired with solution orientation analytical skills and resistance to stress
- Passion for perfect customer service and Team player
- Fluent in Swedish and English language both written and spoken additional Nordic languages will be a plus
Why should you choose ZF in Sweden
You will step into a vibrant culture that values openness and transparency. Our team members are not just passionate about their work; they firmly believe that the beating heart of our success lies in our team spirit and the joy we bring to our daily tasks. In this dynamic rapidly evolving and stimulating ecosystem we offer attractive benefits including:
- Open transparent company where product leadership relationship and respect are key values
- Flexible working hours
- Hybrid mode of work (home office and work on premises)
Be part of our ZF team as Service Desk Front Office Engineer SCALAR (m/f/d) and apply now!
Contact
Fabian Ewald
49
Employment Type
Full Time
