Community Engagement Manager
Community Engagement Manager
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USD 75000 - 85000
1 Vacancy
Job Description
About Us
Collaboration Intelligence and Leadership
CyberEdBoardis the premier membersonly community of executives and thought leaders in the fields of information security cybersecurity and information technology. Members have access to a robust platform of resources that promote peertopeer networking and knowledgesharing executivelevel education and professional advancement.
Executive members use the CyberEdBoard engagement platform to further enhance their professional brands create and exchange memberexclusive resources obtain accredited education and content contribute in the executive mentor marketplace and seamlessly connect with senior security peers and experts around the world.
The Opportunity
We are seeking aCommunity Engagement Managerwho will lead the of CyberEdBoards membership engagement strategy leveraging a customer service focus paired with a research and analytical mindset to develop models for understanding CyberEdBoards community.
In this role you will work closely with staff across the organization to help strategize new and exciting ways to keep the community actively engaged through the CyberEdBoard website app social media and community platform while fostering viable relationships to help identify and explore opportunities to maximize sustainability and engagement for optimal performance.
As Community Engagement Manager you will serve as a main point of contact with executive members continuously assessing the effectiveness of distribution for both online and offline engagement efforts and focusing on catalyzing impact.Based on the insight gleaned from analyzing the behaviors needs and networks of CyberEdBoards digital community the Community Engagement Managerwill help fortify and grow the community with the ultimate goal of elevation member retention and longterm sustainability.
Responsibilities
- Serving as a primary point of contact for CyberEdBoardmembers providing white glove customer service andsupport including prompt inquiry response and issue resolution.
- Acting as a liaison between CyberEdBoard members and crossfunctional leaders providing a voice for the community and ensuring needs are being met.
- Daily moderation of the CyberEdBoard app to asses and promote consistent engagement
- Continuously identifying collaborative opportunities to increase member engagement with the CyberEdBoard platform resources and benefits.
- Implementing various engagementmethods and data collection tactics such as annual reviews surveys etc. to measure member satisfaction reporting insights to stakeholders
- Contributing to the development and of engagement and program optimization strategies to ensure CyberEdBoard provides expected customized value.
- Managing additional administrative duties and projects as assigned by management.
- Bachelors Degree or higher in PR Communication Marketing or other related areas.
- 3 years of experiencewith membership/community engagement or in a client relations/customer success capacity.
- Experience engaging with external customers/community members exposure to Csuite level executives is a plus.
- Experience executingcreative strategies to increase engagement and retentionsuch as content events webinars etc. (ideally in a revenue retention capacity.
- Experience in quantitative andqualitative research methods including survey creation.
- Ability to synthesize extensive research and data into clear written andoral presentations.
- Project Management experience and/or a strong understanding of processes methods and skills needed to deliver project goals within scope time andbudget constraints.
- Excellent communication/relationship skills and customer service orientation.
- Experience with/knowledge of IT/cybersecurity is not required but highly preferred.
- Experience with paid membership offerings is not required but highly preferred.
- Selfstarter who thrives in a fast paced dynamic startup environment with an outstanding ability to multitask andmanagemultiple projects simultaneously
- Must be an independent thinker with a solution oriented mindset
Required Experience:
Manager
Employment Type
Full-Time
