House Manager
House Manager
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Job Description
Position: House Manager
Program: Events
Department: Cultural Arts
Reports to: Artistic Director
Compensation: $25.00 per hour
Status: OnCall/Relief NonExempt
Benefits: Sick Accruals
CENTERS MISSION: Building a world where LGBT people thrive as healthy equal and complete members of society.
JOB SUMMARY: As scheduled and under the general supervision of Cultural Arts Management the House Manager provides Front of House leadership and oversight by supervising front of house volunteers concessions walk up sales and other box office/patron services responsibilities. The House Manger is responsible for lobby/concessions set up managing late seating ensuring proper event start time and submitting nightly Front of House Report summaries to Cultural Arts Management.
of Role ESSENTIAL FUNCTIONS
60 Front of House Operations
Operate ticketing software programs (Audience View Professional) and other computer systems to facilitate smooth patron experience.
Ensure that Front of House activities enable event to start on time.
Organize and supervise all Front of House volunteers including but not limited to setting up lobby/courtyard facilitating concessions sales ushering patrons to their seats and facilitating late seating.
Submit nightly Front of House Report summaries to Cultural Arts Management.
Participate in staff training and planning meetings and events as required and/or needed.
Other duties as assigned.
30 Customer Service
Provide exceptional customer service embracing role as an ambassador to the guests on behalf of the Center.
Facilitate sale of walkup event tickets.
10 Venue Oversight
Depending on the performances needs assist with the technical team including setup and break down of audio/visual equipment in the lobby/courtyard.
Follow security procedures particularly with respect to safety equipment and access. including completing safety/security reports.
0 Management Responsibilities (Budgetary & Direct Supervisory) (If none indicate 0.
REQUIRED QUALIFICATIONS
Knowledge of or experience working with the LGBTQ community and familiarity with issues of particular relevance to LGBTQ people.
A passion for the Centers work and its mission to make the world a better place for LGBTQ people.
Experience with a theatre or performing arts center in a patronfacing capacity.
Experience in customer/guest services or hospitality with excellent communication skills.
Proficiency with relevant computer software and ability to learn new programs quickly.
Ability and willingness to supervise and lead a team of diverse volunteers.
Good multitasking abilities with a high degree of flexibility.
Ability to work evening and weekend hours.
Ability to identify analyze and troubleshoot problems.
Selfmotivated energetic and flexible.
Ability to work independently and in collaboration with others.
Ability to organize work environment for efficient and smooth operation especially in fastpaced or stressful scenarios.
Demonstrated ability to engage in a positive professional customer relations focused culture that prioritizes accountability and joy and ensures that all guests and collaborators feel welcome.
Experience with and demonstrated ability to work effectively with people of diverse races ethnicities nationalities sexual orientations gender identities gender expression socioeconomic backgrounds religions ages Englishspeaking abilities immigration status and physical abilities in a multicultural environment.
The Los Angeles LGBT Center is an Equal Opportunity Employer and is committed to fostering diversity within its staff. Applications are encouraged from all persons regardless of their race color ancestry national origin sexual orientation gender identity and expression sex pregnancy childbirth and related medical conditions religion disability age military or veteran status including status as a victim of domestic violence or stalking genetic information (including family medical history) political affiliation or activities medical or health conditions and marital status.
The Center has implemented a mandatory COVID19 vaccination policy as a condition of employment for all employees who work on the Centers premises subject to applicable federal state and local laws. For more information please contact .
Required Experience:
Manager
Employment Type
Gig
