Data Entry Specialist I

About Us

Founded in 2011 Fulgent has evolved into a premier fullservice genomic testing company built around a foundational technology platform.

Through our diverse testing menu Fulgent is focused on transforming patient care in oncology anatomic pathology infectious and rare diseases and reproductive health. We believe that by providing a wide range of effective flexible testing options in conjunction with bestinclass service and support we can redefine the way medicine is managed for patients and clinicians alike.

Since integrating with our therapeutic development business Fulgent is also developing drug candidates for treating a broad range of cancers using a novel nanoencapsulation and targeted therapy platform. By merging our fields of expertise we aim to become a fully integrated precision medicine company.

Summary of Position

The Data Entry Specialist will be the hub across all departments: clinical lab R&D sales and insuranceteams to coordinate prompt handling of orders fulfillment and test results. Fulgent Genetics is lookingfor good problem solvers who are also energetic customeroriented and dependable to join our Client Services team. This is an exciting opportunity for both recent grads and career change candidates. Youwill gain insights on all aspects of how a startoftheart genetic lab is run and how new products are developed. You will learn firsthand from our professional crossfunctional teams new discovery andtesting processes.

Key Job Elements

• Review and verify patient information on documentation received for each case.

• Scan in paperwork for cases received.

• Enter data on patient information sheet to CRM system.

• Maintain client services quality control through communication and problem solving with our

• Labs Sales team and ordering clients/patients to ensure test order accuracy and prompt service

• delivery.

• Maintain strict confidentiality and adheres to all HIPAA guidelines/regulations.

• Document and maintain accurate records of verbal communication with customers: physicians

• offices medical facilities medical staff and patients.

• Identifies problems with sample/specimen received; such as specimen types missing patient information missing ordering physician information or date of collection. Follow SOP and contact appropriate parties to correct problem.

• Provides guidance and relate management instructions of daily operations within Client

• Support Division.

• Meets and reports daily/weekly/monthly/quarterly goals for Client Support Division.

• Ensures safety and health of the workplace and team members.

• Escalates and redirects specific questions to Client Services Manager or Supervisors as needed.

• Resolves any processing errors.

• Ensures the used lab spaces and other workspaces are kept tidy organized and clean.

Knowledge/Experience

• HS Diploma or AA/AS degree preferred.
• Preferred 1 year of experience of data entry and client support experience in healthcare industry.
• Experience with CRM systems; such as Sales Force or Siebel.
• Knowledge of PHI and HIPPA guidelines.
• Knowledge of medical terminology preferred.

Skills

• Typing speed of at least 50 wpm.
• Excellent writing verbal and interpersonal communication skills.
• Strong Office Suite skills: Word and Excel.
• Excellent project organization skills.

Abilities

• Ability to establish priorities work independently and proceed with objectives with no supervision.
• Ability to work collaboratively in crossfunctional team environment.
• Ability to multitask and handle deadlines.
• Ability to actively listen and anticipate customer needs. Attention to detail.

Supervisory Responsibilities

• None

Reports To

• Client Service Manager

Environment

Fulgent Therapeutics LLC is an Equal Employment Opportunity Employer.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. The term qualified individual with a disability means an individual with a disability who with or without reasonable accommodation can perform the essential functions of the position.

For California residents please see the link below to access our CCPA Privacy Notice.

CCPA Privacy Notice for California Residents

https://tinyurl/FulgentCCPA

Please note that Fulgent (and itsaffiliatedcompanies includingInform Diagnostics and CSI Laboratories) does not accept unsolicited information and/or resumes from search firms or agencies for our job postings. Search firms or agencies without an applicable contract and/or express approval to recruit for the role in question thatchoose to submit a resume or client information to our career page or to any employee of Fulgent will not be eligible for payment of any fee(s) and any associatedshareddata will become the property of Fulgent.