Revenue Tax Technician
Revenue Tax Technician
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$ 39671 - 69426
1 Vacancy
Job Description
Description of Work
Salary Grade: NC09 This is an INTERNAL POSTING open ONLY for current employees of the NC Department of RevenueThe Office of the Taxpayer Advocates Identity Theft Group is currently recruiting for a Revenue Tax Technician. This position handles technical tasks relating to processing tax information. It also promptly responds to telephone calls and correspondence from taxpayers who have been affected by identity theft impacting their Individual Income Tax returns. In resolving identity theft issues this position must be able to collaborate with other Divisions within the Department to address issues such as offsets garnishments and other forms of auto attachments adversely affecting the taxpayer. The position must listen carefully to the taxpayer to ensure that they gather all of the information needed to ensure that the issues are properly addressed. Employees in this position must be able to communicate with taxpayer representatives such as accountants CPAs and others authorized to receive information regarding the account. The position must compose letters to taxpayers to obtain additional information and/or to notify them of changes to their accounts based on information received. This position also assists the Examination Division with review items. Reviews return transactions which pass the transaction validation process via ITAS; Computes penalties and interest; determining if a bill refund or credit must be created; checking the return against review rulesstandards defined by the Department which a return must meet in order to be acceptable; halting processing of unacceptable returns and sets them apart for review; completing processing of returns which meet acceptable standards and approves bill refund or credit requests. The Revenue Tax Technician promotes educates and assists the taxpayer and/or their representative in filing and paying taxes by using the Departments eservices applications via phone email fax mail and internet support assistance.Knowledge Skills and Abilities / Competencies
- Must be familiar with the flow of work through the Department in order to identify processing problems and to locate returns and reports
- Precise knowledge of ITAS including all inquiry and maintenance functions; communication with administration officers and revenue officers and knowledge of the Departments document handling systems and processes
- Possess an understanding of business and accounting principles
- Good interpretation and communication skills
- Familiarity with taxation principles and terminology
- Excellent oral and written communications skills
- Two years experience with the Department
- Familiarity with multiple tax schedules
- Experience with a high volume of phone calls
Minimum Education and Experience Requirements
Some state job postings say you can qualify by an equivalent combination of education and experience. If that language appears below then you may qualify through EITHER years of education OR years of directly related experience OR a combination of both. Seeoshr.nc/experienceguidefor details.
Associate degree in Business Administration Accounting or related field from an appropriately accredited institution and one year work experience preferably in an accountingrelated environment or an equivalent combination of education and experience.Supplemental and Contact Information
The North Carolina Department of Revenue is committed to excellence in tax administration ensuring secure and efficient collection of revenue to fund vital public services. We are an employer of choice offering excellent benefits competitive pay professional development and career advancement. Our dedicated team provides accurate information achieves high compliance and delivers innovative services with integrity and fairness. DOR is an equal opportunity employer hiring qualified candidates regardless of race color gender national origin religion age disability or political affiliation. This position is subject to federal and state criminal background checks that may include fingerprinting and verification of tax compliance. Tax compliance is defined as having filed and paid all North Carolina State taxes owed each year leading up to the current calendar year or currently in a nondelinquent payment status with the State of North Carolina on taxes that are currently owed to the state.
To be considered within the most qualified pool of applicants and receive credit for your work history and credentials you must document all related education and experience on the State of North Carolina application in the appropriate sections of the application form. Any information omitted from the application cannot be considered for qualifying credit.
NC DOR welcomes attached resumes cover letters and reference information but these items will not be used for screening for qualifying credit. Please make sure the application is completed in full. See Resume or See Attachment will NOT be accepted.
Applicants eligible for veterans preference should attach a copy of form DD214.
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Required Experience:
IC
Employment Type
Full-Time
