IT Support Specialist

IT Support Specialist
DEPARTMENT: IT
FLSA: Full Time Permanent Hourly (NonExempt)
REPORTS TO: Application Support Manager

POSITION SUMMARY

The IT Support Specialist is responsible for overseeing the planning coordination development and supervision of all activities related to the support of personal computing hardware software and peripherals. This includes devices such as desktop printers mobile label printers cell phones desktop phones factory floor monitors keyboards mice and cables for all connections. The role involves installing companyrelated software programs applications and thirdparty solutions to meet organizational business requirements. This partner conducts themselves in a manner that is aligned with Illes Foods Core Values: Operate with Integrity Stay Intentionally Curious and Believe in the Power of the Partnership.

ESSENTIAL JOB FUNCTIONS:

• Responsible for maintaining an inventory of all assets and recommending the replacement
• of computers and devices as they reach their end of life.
• Supports and maintains all label printers on the factory floor oversees the installation and maintenance of Factory Manufacturing System (MES) terminals weight scales and connects Internet of Things (IoT) devices within the factory environment.
• Manage and support existing cell phones and desktop phones encompassing the
• configuration and installation of new related equipment.
• Support and maintain Factory MES terminals and all associated devices connected to these
• terminals as well as factoryrelated sensors on the plant floor.
• Work collaboratively with the Food Safety and Quality Assurance (FSQA) team on Factory
• MES functionality assisting with data collection and entry into the system.
• Support and maintain internal security cameras including the installation of new cameras and liaise with vendors for support and procurement.
• Provide oversight to ensure adherence to standards through reviews of project work including detailed technical specifications and application code.
• Collaborate with the Application Support Manager and business departments to define requirements for computer equipment and related needs.
• Ensure all unused IT assets are stored securely or provide a plan for disposal using a third
• party disposal company.
• Communicate project status updates to the Application Support Manager.
• Oversee technology and standards for version control.
• Participate in the IT oncall support rotation and respond to afterhours notifications for any ITrelated issues.
• 515 possible travel to attend conferences
• Perform other projects and duties as delegated by the Application Support Manager.
• Serve as a backup to the Application Support Manager and System Administrator with crosstraining provided in all relevant areas.
• Ensure that food safety legality and quality standards are always maintained.
• Regular attendance for scheduled shifts is a requirement of this position.

Minimum Job Requirements:

EDUCATION:
BA/BS degree preferred and 1 to 2 years of relevant work experience preferred

EXPERIENCE:
Knowledge computer hardware and mobile devices. A passion for all things tech and has a drive to experiment with new technologies to see where they can benefit the business. Excellent communication skills. An interest in staying handson technical as well as an outofthebox thinker. Established project management skills.

REQUIRED SKILLS

• Adherence to policy and procedure requirements.
• Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions conclusions or approaches to problems.
• Initiative Taking action to begin a process often done without direct managerial influence. Includes sharing ideas helping to improve business speaking up about problems and suggesting potential solutions.
• Persuasion Persuading others to change their minds or behavior.
• Read speak and write fluent English
• Service Orientation Actively looking for ways to help people.
• Social Perceptiveness Being aware of others reactions and understanding why they react as they do.
• Organizing Planning and Prioritizing Work Developing specific goals and plans to prioritize organize and accomplish your work.
• Thinking Creatively Developing designing or creating new applications ideas relationships systems or products including artistic contributions.
• Updating and Using Relevant Knowledge Keeping uptodate technically and applying new knowledge to your job.

Technical experience in the following:

• Networking: NT Windows 8 and above Cisco Routers Hubs VPN and Firewalls Troubleshooting
• Hardware: NT Windows 2008 servers or greater; PCs in Windows 8 10 and 11
• Ability to troubleshoot WIFI access points
• Ability to troubleshoot label printers used with data collection
• Email: MS Office 365 Outlook
• MS Office: Office 365 Apps
• Preferred Database management: Either MS SQL Server 2010 or greater; MS 2010 Access or greater. Ability to backup and restore databases.

PHYSICAL REQUIREMENTS:
Ability to bend stoop squat reach above head lift 50 pounds sit walk or stand for long periods of time use keyboard and calculator see hear read learn and speak.

LIMITATIONS AND DISCLAIMER

The above job description is meant to describe the general nature and level of work being performed; it is not intended to be construed as an allinclusive or exhaustive list of all responsibilities duties and skills required for the position.

Reasonable accommodations may be made to enable individuals with disabilities as required by law. Some job requirements may exclude individuals who pose a direct threat or significant risk to the health and safety of themselves or other employees.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees will be required to follow any other jobrelated instructions and to perform other jobrelated duties in compliance with Federal and State Laws.

Requirements are representative of minimum levels of knowledge skills and/or abilities. To perform this job successfully the employee must possess the abilities or aptitudes to perform each duty proficiently.

THIS JOB DESCRIPTION DOES NOT CONSTITUTE AN EMPLOYMENT AGREEMENT. NEW OR CONTINUED EMPLOYMENT AS APPLICABLE IS ON AN ATWILL BASIS.