Automotive Service Advisor
Automotive Service Advisor
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Job Description
CAPITAL is seeking an Automotive Service Advisor to join our team. As the Service Advisor you will be the primary point of contact for customers requiring automotive maintenance and repair services. Your role will involve assessing customers vehicle service needs scheduling appointments and communicating effectively with the service department to ensure timely completion of work.
Welcome to CAPITAL a distinguished ensemble of 20 automotive and powersports franchises across the state of North Carolina. Our roots run deep in the automotive industry embodying a rich tradition that despite our expansive growth and a vibrant team of over 1500 dedicated employees maintains the warm inclusive culture of a familyowned business. At CAPITAL we pride ourselves on not just our vast selection of highquality vehicles but on a legacy of fostering strong community ties and building lasting relationships with both our customers and team members. We are in search of passionate individuals who are ready to accelerate their careers in an environment that champions professional development innovation and a commitment to excellence. Join us in driving the future of automotive retail where every employee is a valued member of the CAPITAL family!
Automotive Service Advisor Compensation & Benefits:
- Competitive Pay
- Health Insurance
- PTO
- 401(K)
Automotive Service Advisor Responsibilities:
- Conduct thorough vehicle inspections to accurately diagnose problems and recommend necessary repairs and maintenance
- Provide detailed explanations of recommended services and associated costs to customers ensuring transparency and trust
- Schedule service appointments and manage the service departments workload efficiently
- Collaborate with technicians and other team members to ensure smooth workflow and timely completion of repairs
- Handle customer inquiries and complaints promptly and professionally striving to resolve issues to their satisfaction
- Maintain a clean and organized work environment adhering to safety and cleanliness standards
- Other duties assigned
Automotive Service Advisor Requirements:
- Experience in automotive service advising or a similar customer service role within the automotive industry preferred
- Strong knowledge of automotive systems and components including diagnostic procedures and repair techniques
- Excellent communication and interpersonal skills with the ability to build rapport with customers and work effectively as part of a team
- Proficiency in computerized systems and software applications used for estimating scheduling and invoicing
- Valid drivers license and a clean driving record
- Must be able to pass a preemployment background check
We are an equal opportunity employer. All qualified applicants will receive consideration for employment regardless of race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
