Operations Support Analyst
Operations Support Analyst
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Qualifications:
- University Degree or Technical College Diploma in Computer Science is preferred.
- Basic Knowledge and experience in the following are required:
- Backup Software (Veeam / Data Protector / Backup Exec)
- Citrix VM Ware ESX.
- Windows operating system such as Windows 10 Windows Server 2019.
- Remote support tools like Beyond Trust.
- VPN WAN/LAN VOIP Technologies.
- Active Directory.
- Experience working with client/server applications and desktop/printer administration and support is required.
- Any certifications from Cisco CompTIA Microsoft are an asset.
- Minimum 3 years experience in networking support and troubleshooting is preferred.
- Must obtain/maintain Restricted Area Identification Card (RAIC) upon employment.
- Knowledge of SAN Technologies Virtualization Technologies and Enterprise Server Configuration is considered an asset.
- Knowledge of Airline Industry and/or Sabre Suite of Applications considered an asset.
- Excellent trouble shooting and problemsolving skills.
- Technical and nontechnical communication skills.
- Excellent interpersonal skills.
- Ability to multitask and manage time effectively.
We strive to make our workplace accessible for people with disabilities. We want to ensure that you are prepared for success and therefore request that you please let us know at if you would benefit from an accommodation during the recruitment process.
Jazz recognizes that the best talent includes people of all backgrounds abilities and points of view. To be a leader in our industry Jazz celebrates diversity and values the uniqueness that each individual has to offer. We empower our people to foster an internal culture of inclusion creating safe workspaces where everyone can be their authentic self. Meeting the needs of our diverse passengers is critical to our success and we recognize the importance of a workforce that is reflective of the communities we serve.
Purpose of Position:
This role is responsible to support and maintain Operational and Business Critical Systems. To provide 1st and 2nd tier support to IT Infrastructure Services such as but not limited to: end user computing devices widearea and localarea networks servers storage backup software Citrix environments Flight System applications and associated technologies.
The successful candidate will be working shifts onsite at the Jazz headquarters located in Halifax.
Key Responsibilities:
- Monitor manage and maintain Operational and Business Critical Systems. This includes Applications Servers Storage Networks; as well as any related technology required to provide the services delivered by IT department.
- Monitor manage and provide second tier support for hardware and software of Priority Systems to maintain the health and stability of the Production Environment. This includes tasks such as: Server Operating Systems & Physical /Virtual Hardware Applications required for the service to run successfully escalate issues to Tier 3 SMEs / Vendors
- Monitor and manage data backup solutions and media retention schedules.
- Record and process requests in the ITSM software.
- Participate in department meeting and encourage ongoing teamwork in meetings open dialogue team challenges and informal collective experiences.
- Provide all levels of technical support from critical to low priority for our customers. Including but not limited to desktops laptops peripheral devices mobility devices and software.
- Provide after Business hours 1st tier and 2nd tier problem resolution for IS services.
- Perform duties in accordance with established policies and procedures while giving primary consideration to personal safety and the safety of coworkers and customers.
- Other related duties as assigned.
Required Experience:
IC
Employment Type
Full-Time
