Customer Service
Customer Service
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Job Description
Customer Service
Do you want to work in a position where you have a central role in ensuring high customer satisfaction and loyalty by being an important link between our customers and our business If you are passionate about Customer Service join our team based in Rome Italy and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service
As a Customer Service primary responsibility is to understand validate and manage customer order related requirements. Processing orders in a timely and accurate manner communicate/manage schedule requests internally and confirm agreed upon ship dates back to the customer manage internal and external communication on potential changes impacting order expectations provide timely answers regarding customer order queries.
The Customer Service interacts daily with all departments along with the Outside Sales team. The daytoday work environment is moderate to high pressure so flexibility and adaptability to different work functions is essential.
The role receives incoming cases from customers answers questions regarding service places orders and other related administrative tasks. The role prioritizes incoming cases and has daily contact with customers on e.g. product delivery price issues and order placement. The role largely involves customer service planning and administration.
You would also:
First contact person for incoming calls/emails from customers and sales representatives.
Place orders in business systems (e.g. AS400 webportal etc. based on information from the customer.
Ensure that the response provided complies with company policies and rules.
Continuously work on creating and maintaining good relationships with customers.
The skills and experience you need
We are looking for someone who has:
At least upper secondary education.
12 years of professional experience in similar role or other relevant field.
Passion about providing good service and you get energy from talking to people and are interested in creating value for the customer and constantly strengthening the team and the business.
Fluent level of English. Second language proficiency a plus.
Good administrative skills and is good at planning the work. It is also important that are a cooperative and relationshipbuilding person with a high level of service and communication skills.
What we offer
Were passionate about providing amazing opportunities and benefits so you can continue and progress a lifelong career with us heres what we have to offer:
Learning and career development opportunities whether its online learning management training or enhancing your skills.
A competitive salary and incentive schemes.
Variety of benefits including 200 euros in welfare medical insurance and discounts on various products. to name just a few!.
We review applications regularly so dont wait
We are building diverse inclusive teams and encourage applications from everyone who can see themselves working with us. Just set up your profile and apply here.
To make sure your personal data is safe we dont look at any applications sent by email or post. If you have any questions about the role or the process email Giulia Virde Sourcer at
Lets create a safer and more open world together!
To find out more about us visit www.assaabloy
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return we open doors for them wherever they go. With nearly 61000 colleagues in more than 70 different countries we help billions of people experience a more open world. Our innovations make all sorts of spaces physical and virtual safer more secure and easier to access.
As an employer we value results not titles or backgrounds. We empower our people to build their career around their aspirations and our ambitions supporting them with regular feedback training and development opportunities. Our colleagues think broadly about where they can make the most impact and we encourage them to grow their role locally regionally or even internationally.
As we welcome new people on board its important to us to have diverse inclusive teams and we value different perspectives and experiences.
#LIWGIE
Required Experience:
IC
Employment Type
Full Time
