Cisco Engineer - Unified Communications Applications
Cisco Engineer - Unified Communications Applications
Posted on :
11-04-2025
Employer Active
1 Vacancy
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Monthly Salary
Not Disclosed
Salary Not Disclosed
Vacancy
1 Vacancy
Posted on :
11-04-2025
Job Description
About Infinitive:
Infinitive is a data and AI consultancy that enables its clients to modernize monetize and operationalize their data to create lasting and substantial value. We possess deep industry and technology expertise to drive and sustain adoption of new capabilities. We match our people and personalities to our clients culture while bringing the right mix of talent and skills to enable high return on investment.
Infinitive has been named Best Small Firms to Work For by Consulting Magazine 7 times most recently in 2024. Infinitive has also been named a Washington Post Top Workplace Washington Business Journal Best Places to Work and Virginia Business Best Places to Work.
Job Summary:
We are seeking a skilled Cisco Engineer to join our team specializing in the installation administration and maintenance of Cisco applications and Cisco Unified Communications Manager (CUCM). The ideal candidate will have extensive experience designing implementing and troubleshooting Cisco communication solutions to ensure seamless operations and high availability.
Key Responsibilities:
Infinitive is a data and AI consultancy that enables its clients to modernize monetize and operationalize their data to create lasting and substantial value. We possess deep industry and technology expertise to drive and sustain adoption of new capabilities. We match our people and personalities to our clients culture while bringing the right mix of talent and skills to enable high return on investment.
Infinitive has been named Best Small Firms to Work For by Consulting Magazine 7 times most recently in 2024. Infinitive has also been named a Washington Post Top Workplace Washington Business Journal Best Places to Work and Virginia Business Best Places to Work.
Job Summary:
We are seeking a skilled Cisco Engineer to join our team specializing in the installation administration and maintenance of Cisco applications and Cisco Unified Communications Manager (CUCM). The ideal candidate will have extensive experience designing implementing and troubleshooting Cisco communication solutions to ensure seamless operations and high availability.
Key Responsibilities:
- Install configure and administer Cisco Unified Communications Manager (CUCM) Cisco Unity Connection (CUC) Cisco IM & Presence and other Cisco collaboration applications.
- Manage and support Cisco Voice & Video infrastructure including Call Manager clusters SIP trunks voice gateways and telephony endpoints.
- Implement and maintain Cisco Contact Center Express (UCCX) and Jabber solutions.
- Perform system upgrades patches and migrations to ensure optimal performance and security compliance.
- Configure and troubleshoot SIP H.323 MGCP and SCCP protocols to maintain reliable voice communications.
- Integrate CUCM with external systems including Active Directory Exchange WebEx and thirdparty applications.
- Monitor and optimize QoS call routing dial plans and call recording solutions for improved performance.
- Collaborate with crossfunctional teams to deliver enterprise voice and collaboration solutions.
- Provide Tier 2/Tier 3 support and resolve incidents related to Cisco voice and collaboration applications.
- Maintain accurate documentation diagrams and operational procedures for Cisco applications and services.
- 5 years of experience in Cisco Unified Communications and Collaboration solutions.
- Handson expertise with CUCM (Cisco Unified Communications Manager) Unity Connection Jabber UCCX and WebEx.
- Strong understanding of SIP trunking voice gateways PRI and VoIP technologies.
- Experience with Cisco ISR/ASR routers VG series voice gateways and Cisco UCS servers.
- Proficiency in configuring dial plans route patterns CSS/Partitions translation patterns and QoS policies.
- Ability to troubleshoot complex issues related to voice/video networks call quality and collaboration tools.
- Familiarity with Cisco Prime Collaboration RTMT (RealTime Monitoring Tool) and CUCM CDR analysis.
- Strong understanding of networking protocols (TCP/IP VLANs DHCP DNS QoS BGP OSPF EIGRP).
- CCNA Collaboration CCNP Collaboration or equivalent Cisco certifications (preferred).
- Experience working with cloudbased voice solutions (WebEx Calling MS Teams Zoom) is a plus.
- Excellent problemsolving skills and the ability to work independently or as part of a team.
- Experience with Cisco Expressway (MRA) CUBE and SIP normalization.
- Knowledge of Azure AWS or GCP cloudhosted voice solutions.
- Scripting experience with Python or PowerShell for automation is a plus.
- ITIL framework knowledge for managing enterprise voice infrastructure.
Required Experience:
Senior IC
Employment Type
Contract
Key Skills
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