BILBAO - Customer Operations Manager tourism industry mfd
BILBAO - Customer Operations Manager tourism industry mfd
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Job Description
Why roadsurfer
TEAMSPIRIT & TEAMEVENTS: Look forward to a collegial atmosphere with flat hierarchies lots of fun and great team spirit as well as regular team events such as joint sports sessions barbecues or just an afterwork drink at your station.
EXCHANGE PROGRAM: Swap your workplace with one of your European colleagues and work up to four weeks a year in the most beautiful places in Europe.
CAMPER BUDGET: You get an annual camper budget to experience the #happyroadsurfing lifestyle for yourself.
DISCOUNTS: Use our Corporate Benefits Platform & Friends Discounts
SALARY: 22.500 annual gross
The role your passion
You are responsible for the coordination of the daily rental business and take care of a smooth process of all handovers and returns of the vehicles with our station team directly on site
Our customers and their satisfaction are in the focus of your attention and you ensure a great customer journey
You support the Station Manager in planning staff as well as in training our agents
You will ensure that our quality standards are maintained especially in terms of how we treat our customers
What you need to surf the wave with us
You have a successfully completed apprenticeship and at least 12 years of relevant work experience preferably in the areas of car rental tourism or similar
You are very high level of service and customer orientation and have a friendly and open personality
You are absolutely handson (so you dont have a problem getting your hands dirty) and have good communication skillsface to face
You are a resilient problem solver and organizational talent
You are fluent in Spanish and English
You have a class B drivers license
Ready to surf
We look forward to receiving your application! If you have any questions feel free to reach out to us at and we will get back to you as soon as possible.
ABOUT #ROADSURFER
We are more than Europes largest campervan rental company. In 2021 we launched our platform roadsurfer spots in addition to our other products rent abo and sales a platform where you can discover and book unique camping spots. But thats only the beginning. We are growing fast so hop on board and join us on our journey. The roadsurfer philosophy is simple: rent an RV start your adventure be happy. Come ride the wave with us!
Required Experience:
Manager
Employment Type
Full-Time
