Restaurant Leader

Our Mission is to provide a vibrant workplace for you to Grow and have a Home.

We want you to grow. Working with us is all about preparing you for whatever will come next whether thats a leadership position on our team or your future beyond ChickfilA. Our leadership team will coach you and stretch you. We will ask for and expect your very best. Well encourage and challenge you. And well do our very best to empower you to help you become more. Your future success is our highest achievement. And we are passionate about helping you to become the very best version of yourself.

Responsibilities:

As a Shift Leader you are the face of our organization. You are accountable for the entire teams performance during your shifts and beyond. This includes guest satisfaction speed of service drivethru performance kitchen production food quality labor control and other managerial duties.

Operational Responsibilities include but are not limited to:

• Participating operationally in daytoday activities in highvolume fastpaced Restaurant
• Assist in training of new hires set the tone for a shift and act as a role model for our team
• Open and close the restaurant lead shifts key holder
• Ensures that Team Members follow recipes and read tickets to prepare all orders accurately.
• Ensures that Team Members are highly accurate with weights and measurements for all recipe items.
• Ensures that Team Members work at a pace to maintain the restaurants established speed of service guidelines.
• Ensures that workstations are clean at all times.
• Ensures that cashiers follow cash handling procedures at all times.
• Executes proper security and cash handling and control procedures and holds cashiers accountable to adhering to policies and procedures.
• Ensures that Team Members monitor dining room kitchen restroom parking lot and overall facility cleanliness.
• Perform any of the tasks above as needed throughout shift.
• Addresses guest issues that may arise; consults with management regarding complex issues.
• Maintains a positive working relationship and treats all employees with respect while providing them with direction and feedback.
• Communicates employee performance and policy/procedure violations to management for appropriate handling.
• Strictly adheres to all Company policies and procedures.

Restaurant Leadership is not easy especially as you are growing into the role! Learning to lead a team is one of the steepest growth curves you can set out on within ChickfilA. Candidates must be able to multitask respond with urgency lead with balance warmth and strength and hold their team accountable. Because of this we have created this Restaurant Manager Development Program which is broken down into 2 phases to help your growth and success within our organization.

In Phase 1 you will learn about our culture and our business. You will spend time in every role within your department to understand the essential competencies required for our store to run effectively every shift. Also during this period you will be able to build relationships with your teammates gaining their trust which will be vital as you lead. Phase 1 typically lasts 24 months but is flexible based on your growth trajectory as a leader within our organization.

During Phase 2 you will begin the training rotations for Shift Leading and Kitchen Management. This period is typically an intensive 58 weeks where you shadow current leaders and lead under their guidance and influence. Your final weeks in Phase 2 will allow you to prove what you have learned.

After Phase 2 you become an official ChickfilA ShiftLeader!

**Pay for this role is based on availability and the number of hours you are willing to work. A typical week for a Shift Leader is based on a 40 hour week.**

Note: If successful in the interview process and given the job all Shift Leaders are placed in a Leader in Training program to develop the skills competencies and knowledge to be a successful Shift Leader at ChickfilA Bucktown.