Digital Sales Supervisor - Customer Care
Digital Sales Supervisor - Customer Care
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Job Description
Great company. Great people. Great opportunities.
This position is not a remote role. You must physically reside in Charlotte NC.
If youd like the chance to make your mark with the worlds largest equipment rental provider come build your future with United Rentals!
As a Supervisor Digital Sales Specialist Customer Care Center (CCC) you will be responsible for email and online customers by directly supervising the daily operational activities of a team composed of 1520 representatives. Youll ensure commitments and expectations of customers from different verticals and segments are driving increased revenue. You will lead and coach the assigned team in a manner that assures quality customer service. Youll contribute to the overall success and profitability of the Customer Care Center by ensuring the team is engaged and meets or exceeds department goals and objectives.
What youll do:
Supervise the Digital Team in their daily duties and supporting the CCC Leadership team
Administrative duties including monitoring online ordering chat & email queues daily personnel hours including breaks lunch arrival times etc
Daytoday problem resolution
Assist with the measurement of job performance based on clearly understood common goals established key performance indicators
Crosstrain staff to a degree which gives each employee a basic understanding of the others primary purpose with an emphasis on job interdependencies
Assist in developing and enhancing processes to make the department/company more efficient
Support National Account Customers and other identified segments
Provide feedback to vendor partners Marketing Team and Technology teams that drive continuous improvement
Other duties assigned as needed
Requirements:
Bachelors Degree preferred or industry experience of 3 years
Minimum of 3 years industry experience or on the job and in house training
Ability to effectively plan organize communicate and delegate
Good communication and math skills (abstract reasoning)
Problem solving skills and ability to multitask
Working knowledge of MS Excel Word PowerPoint and general office equipment
Strong customer service skills goal oriented selfstarter and team player
Why join us
We dont just talk the talk! Were an awardwinning company (recently named a Glassdoor Best Place to Work in 2023 that truly cares about our people Thats why we offer bestinclass benefits and perks that will support you and your family. In addition to our health and financial plans we also offer:
Paid Parental Leave
Employee Discount Program
Career Development & Promotional Opportunities
Additional Vacation Buy Up Program (US Only)
Early Wage Access through Payactiv (US Hourly Only)
Paid Sick Leave
An inclusive and welcoming culture
Learn more about our full US benefit offerings here.
United Rentals Inc. is an Equal Opportunity Employer and makes employment decisions regardless of race color religion sex national origin age genetic information citizenship status veteran status sexual orientation gender identity disability or any other status protected by law. If you need a reasonable accommodation at any point of the application process please email for assistance.
At United Rentals we proudly hire active duty members veterans reservists and their families. The values that define your serviceleadership discipline integrity and teamworkare the same values that drive our success. With many veterans already part of our team were ready to help you transition into a rewardingcareer.
United Rentals consists of a wide variety of roles with different duties and responsibilities. The actual pay rate offered to candidates varies depending upon a wide range of factors including specific position education training experience skills and ability.
Required Experience:
Manager
Employment Type
Full-Time
