Customer Experience Agent

• Provide customer service support via phone email and paper inquiries addressing queries from insured individuals administrators and brokers.
• Manage daily email inquiries regarding employee additions terminations dependent additions and health declaration forms.
• Handle phone calls related to administrative inquiries billing and requests for cards or brochures.
• Address questions regarding monthly billing from group administrators including inquiries about charged amounts and preauthorized debits.
• Assist with special group assignments as directed by the manager.
• Enter received premiums into the system and coordinate with suppliers for card requests.

• Strong communication skills in both French and English.
• High school diploma or equivalent.
• Previous customer service experience preferred.
• Proficiency in Word Excel and Outlook.
• Ability to multitask and prioritize tasks effectively.
• Analytical skills to resolve customer issues.
• Attention to detail and ability to work within deadlines.
• Familiarity with contract terms and coverage details.
• Comfortable working in a fastpaced environment.

To apply please submit your resume and cover letter by April 7 2025.

At Assumption Life we value the development of our employees in diversified and inclusive work teams that foster creative thinking and innovation.

Assumption Life is deeply committed to its communitys development

Founded in 1903 in Massachusetts Assumption Life is the result of a group of people who want to take their destiny into their own hands. Their goal was simple: to ensure the prosperity of Acadian families in New England. Since its inception Assumption Life has continued to making difference beyond the borders of lAcadie for all families across Canada. Our Company which began as a great idea 122 years ago is now one of the largest mutual life insurance and financial services companies in Canada. Today this culture of generosity and commitment is demonstrated by our employees. Whether it is helping out at special events raising funds for charities or helping people in need Assumption Life employees are very committed to their community and are always ready to help.

An employer of choice

We ensure competitive salaries as well as performancebased bonuses generous benefits and flexibility in our policies and practices to respond to the needs of our employees.

Assumption Life is committed to creating a diverse environment and is proud to be an equal opportunity employer. We extend employment regardless of race color ancestry religion sex national or ethnic origin sexual orientation age citizenship marital status family status genetic characteristics disability gender identity or gender expression status of a pardoned person social condition or political activity. If you have a disability or special need that requires accommodation for an interview please let us know by emailing emailprotected

Be part of a dynamic team that values leadership collaboration trust and commitment. Enjoy training and development opportunities a competitive salary bonuses a robust pension plan and more. Our vibrant downtown Moncton location offers a dynamic work environment a gym in the building and one paid day for volunteer work each year.