Director Commercial Operations mfd

Usercentrics is a global leader in data privacy and privacyled marketing solutions. We believe there is no need for a tradeoff between growth and privacy compliance. Our vision is to unlock the potential of data privacy to empower a thriving digital ecosystem. We work with companies to create a healthy balance between datadriven business and privacyled marketing for every size of enterprise. Our customers build trust with their users through improved transparency and control to drastically improve marketing and monetization while achieving full privacy compliance.

We are seeking a strategic and detailoriented Director (or Team Lead) Commercial Operations to drive operational excellence across our business development sales customer success and partnership teams. This role is critical in aligning processes systems and data to maximize efficiency improve customer experiences and enable scalable growth. As the leader of the Commercial Operations function you will work closely with crossfunctional teams to build and optimize our operational infrastructure ensuring alignment with the companys strategic goals. As a trusted partner to the Chief Commercial Officer (CCO) and GTM leaders you will lead strategic initiatives manage key planning processes and own critical revenue operations projects that shape the companys future.

• Partner closely with the CCO and Commercial leaders to shape and execute the Commercial strategy aligning priorities across business development sales customer success and partnerships.
• Design implement and continuously develop the revenue architecture across Commercial teams and in alignment with our PLG strategy.
• Act as a thought leader and advisor to Commercial teams offering insights and recommendations to optimize performance and achieve business goals.
• Own and manage key strategic projects in the Commercial department and act as the central contact person for strategic projects of other departments.
• Develop and implement and continuously improve strategies to optimize Commercial processes across sales customer success and partnerships.
• Identify inefficiencies and implement streamlined workflows and communication channels to enhance crossfunctional collaboration.
• Establish scalable frameworks for pipeline and deal management account management partner management customer retention and revenue forecasting to drive efficiency across the organization.
• Lead and oversee the training and enablement team to ensure all Commercial teams and partners are equipped with the knowledge skills and resources required to succeed.
• Develop and execute enablement strategies including onboarding programs ongoing skill development and tailored training for sales customer success and partnerships.
• Collaborate with revenue leaders to align enablement initiatives with strategic objectives addressing gaps in knowledge process and .
• Measure the impact of training and enablement efforts through performance metrics ensuring continuous improvement and alignment with business outcomes.
• Lead the annual planning cycle for the Commercial organization including setting revenue targets headcount planning territory design and budget allocation.
• Develop forecasting models and scenario planning tools to support strategic decisionmaking.
• Ensure alignment between corporate goals departmental objectives and individual KPIs.
• Manage and optimize CRM and other commercial tools ensuring they support team needs while continuously optimizing software expenses.
• Drive the adoption of tools and systems that improve team productivity and efficiency.
• Closely collaborate with our Data & Analytics team to build and maintain dashboards to provide actionable insights into performance metrics customer health and pipeline progression.
• Monitor key performance metrics and identify trends to inform decisionmaking.
• Oversee forecasting pipeline management and customer health reporting to ensure data accuracy and transparency.
• Translate complex data into strategic recommendations that support business growth and profitability.
• Ensure data quality consistency and accessibility across teams.
• Build and lead a small but highperforming commercial operations team providing mentorship and guidance.
• Foster a culture of continuous improvement and innovation within the team.

• Strong leadership capabilities and proven leadership experience 3 years) in leading managing and fostering the professional development of a highperforming team in the tech / software environment.
• 5 years in a revenue operations sales operations or GTM strategy roles with experience in B2B SaaS environments
• Strong experience in designing and managing strategic planning cycles GTM processes and crossfunctional initiatives.
• Exceptional analytical and strategic thinking skills with the ability to synthesize complex data and present clear actionable insights.
• Deep understanding of sales customer success and partnership workflows including key performance metrics and operational best practices.
• Expertise in CRM systems (e.g. Salesforce HubSpot) and other revenue tools with a focus on driving adoption and value.
• Excellent project management skills with a track record of managing complex crossfunctional initiatives.
• Excellent communication and interpersonal skills with the ability to influence senior stakeholders and collaborate across teams.
• A proactive problemsolving mindset with a strong focus on and results.
• Demonstrated ability to lead both strategic projects and daytoday operations effectively.
• Experience in scaling revenue operations for a highgrowth company ideally with 50M ARR.
• Familiarity with partner management tools and processes.
• Knowledge of subscriptionbased business models including customer retention and expansion strategies.
• Bachelors degree in Business Data Analytics or a related field (Masters preferred).

Dont meet every single requirement Studies have shown that women and people of colour are less likely to apply to jobs unless they meet every single qualification. At Usercentrics we are dedicated to building a diverse inclusive and authentic workplace so if youre excited about this role but your past experience doesnt align perfectly with every qualification in the job description we encourage you to apply anyway. You may be just the right candidate for this or other roles.

• Joining Usercentrics means becoming part of a fastgrowing diverse and international team of tech enthusiasts and entrepreneuriallyminded who build our success story together
• Company culture is important to us we strive to continuously develop a positive vibrant and inspiring environment that enables everyone to thrive both personally and professionally
• Get involved! We have plenty of initiatives and love to see people from all department enthusiastically participating and shaping our future together in different crossdepartment projects
• Your worklife balance is important to us too we offer flexible working hours hybrid working and the possibility of workcations (in accordance with our company policy)
• We always remember to have fun along the way both in our daytoday work and at our regular team events on site in our offices in Munich Copenhagen Odense Lisbon and Prague or online
• You are the most valuable asset to our company which is why were happy to offer awesome benefits like our personal development budget jobrelated language courses and a lot more (depending on your location) to focus on your well being

We are driven by our values #BeBrave #BetterTogether #LeadbyExample #InnovateWithPurpose #PassionForPrivacy #GiveBack and #ComeAsYouAre. They show what we believe in and how we work. They help make our team special and guide us in everything we do. Theyre the heart of our company and inspire us to do our best every day.

We strive to create a diverse equitable and inclusive environment (DEI) where everyone feels valued respected and empowered to reach their full potential. We believe that our different backgrounds experiences and perspectives are our greatest strengths so we are committed to building with them as we foster innovation and drive our success.

We recognize that this is an ongoing journey. We commit to listening and to continuous learning growth and improvement. By embracing DEI principles we will create a more just and equitable society and we are proud to play our part in making this vision a reality.

We are #BetterTogether.